Program and Experience Lead

4 weeks ago

Tweed Heads, New South Wales, Australia New Horizons Enterprises Limited Full time

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New Horizons Enterprises Limited provided pay range

This range is provided by New Horizons Enterprises Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$89,800.00/yr - A$96,685.00/yr

Full Time role - Tweed Heads location

At New Horizons, we are passionate about creating a unified organisation where our teams work seamlessly together to deliver exceptional outcomes.

What's in It for You?

  • Professional Development: Opportunities for continuous learning and career growth.
  • Supportive Team Environment: Work with a collaborative and motivated team.
  • Innovative Culture: Be part of a forward-thinking organization that values creativity and innovation.
  • Flexible Work Arrangements: Enjoy a balance between work and personal life.
  • Community Engagement: Make a positive impact in the local community.
  • Diverse and Inclusive Workplace: Work in an environment that values diversity and inclusion.

The Opportunity

We seek a dynamic and experienced Program and Experience Lead to lead and support regional functions like Rostering and Allocations, Workforce planning, HR, risk, and IT, with Service Delivery, ensuring efficiency and collaboration on ground with both customers and staff, and facilitation of positive and productive relationships between our head office teams and our frontline employees.

Your role will involve:

  • Lead frontline teams, ensuring clear communication and shared goals.
  • Identify skill gaps for capability uplift programs.
  • Align rosters with operational demands, preventing conflicts.
  • Address staffing challenges to meet business needs.
  • Mentor teams, ensuring policy compliance.
  • Supervise staff and volunteers on complex tasks.
  • Implement procurement and finance policies smoothly.
  • Balance budget and resource needs.
  • Build strong networks with stakeholders.
  • Coordinate service delivery with corporate initiatives.
  • Work with corporate services like Finance, IT, and WHS.
  • Manage cross-functional challenges.
  • Ensure compliance with legislation and standards.
  • Lead quality improvement initiatives.
  • Compile accurate reports on service delivery and compliance.

To be successful in this Program and Experience Lead role, candidates must have the following:

  • A relevant degree or equivalent experience in business, human services, or a related field.
  • Experience in leading cross-functional teams and managing operational alignment between corporate and service functions.
  • Ability to manage and plan work autonomously and exercise judgment in problem-solving and decision-making.
  • Compliance Knowledge: Familiarity with legislation, compliance, and quality standards relevant to service delivery and corporate operations.

Why Join New Horizons?

We're committed to creating a workplace that supports your growth, work-life balance, and overall well-being. Here's what you'll enjoy:

  • Salary Packaging: Up to $15,900 annually, maximizing your take-home pay.
  • Fitness Passport
  • Entertainment Allowance: An additional $2,650 annually for dining, holidays, and more.
  • Monthly Rostered Days Off (RDOs): Prioritize self-care with a three-day weekend every month
  • Clinical Supervision & Peer Support: A collaborative environment to thrive professionally.
  • Development Opportunities: Build your skills through internal and external training.

Pre-employment Checks:

  • National Disability Insurance Scheme Worker Check;
  • NSW Working with Children Check
  • Current Police Background Check (not older than 3 months) that discloses your suitability to have unsupervised contact with vulnerable groups of people.

If this sounds like you……. Please apply directly

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionConsulting, Information Technology, and Sales
  • IndustriesNon-profit Organizations

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