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Customer Service Consultant
4 weeks ago
Exciting Opportunity for Customer Service Consultant
About the RoleWe are seeking a skilled and enthusiastic Customer Service Consultant to join our team in Port Melbourne. As a key member of our Customer Service team, you will provide phone and email customer service, sales, and support to our Commercial and Residential customers.
Key Responsibilities:- Receive and respond to inbound calls and email inquiries from customers.
- Proactively make outbound calls to promote our products and services.
- Resolve customer queries quickly and accurately.
- Schedule services for residential customers.
- Convert incoming inquiries into sales opportunities.
- Liaise with colleagues to ensure seamless customer service.
- Meet KPI targets and maintain accurate customer records.
- Experience working in customer service or call centre environments.
- Based in Port Melbourne with availability to work Monday to Friday.
- Previous experience in phone sales and converting inquiries into sales.
- Strong verbal and written communication skills.
- Ability to work calmly under pressure while multi-tasking.
- Proven problem-solving skills and ability to work in a team environment.
- Professional, reliable, and punctual.
- Strong work-life balance culture.
- Employee Assistance Program (EAP).
- Discounted Pest Services.
- Employee Referral Program.
- Employee cash incentive programs and bonuses.
Rentokil Initial is a leading company that offers a wide range of learning and development programs for employees. We are committed to providing a supportive and dynamic work environment that encourages growth and success.
