Team Member

Overview

Job Details

Employment type: Ongoing Full time

Location: ACT; NSW; QLD; SA; VIC; WA

AFP band & salary: Band 05 ($99,285.00 - $107,559.00)

Job reference number: 15129

Advertisement note: This advertisement is to fill current vacancies and create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT. Working for the AFP provides a diverse and rewarding career with opportunities to contribute on the frontline or in operational/professional support roles.

We recognise your contribution and offer generous remuneration and conditions including:

• Six weeks (30 days) of paid annual leave per year plus additional paid Christmas stand down.
• 4 extra days of mandatory rest leave per year.
• 18 days of paid personal leave per year.
• Generous superannuation of 15.4%.
• 18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) plus additional unpaid leave up to 24 months from birth/placement.
• Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement.
• Flexible and hybrid working arrangements.
• Health & wellbeing services with focus on early intervention, education and prevention.
• Access to ongoing training and professional development opportunities.

Role

Position: Rostering and Planning Support Advisor within the Quintiq National Coordination Team (NCT) at Band 5 level. The NCT sits within the Business Services branch, as part of the Chief Financial Officer (CFO) Command. Quintiq is the AFP's time recording, rostering and planning software used for time recording and rostering with supervisors and planners working together to achieve operational outcomes. The Quintiq NCT is responsible for:

• Supporting rostering and planning for AFP staff (sworn and unsworn) located around the country.
• Developing and maintaining governance and standards for best rostering and time recording practices across the AFP.
• Providing a service and support capability for staff using Quintiq.
• Maintaining ongoing training and development in Quintiq usage.

What will you do?

The work is varied and rewarding, requiring discretion, tact and diplomacy when handling sensitive information. Key responsibilities include:

• Provide guidance, mentoring, and support to Band 4 team members to achieve operational goals.
• Monitor workload distribution and address bottlenecks and workflow issues.
• Support Band 4 team members conducting compliance checks to ensure adherence to the AFP Governance Framework.
• Assist with the administration and management of the Quintiq Community of Practice.
• Develop and implement strategies to enhance user engagement and satisfaction.
• Monitor and respond to complex queries with timely documentation.
• Identify trends and opportunities for continuous improvement.
• Build and maintain positive relationships with internal and external stakeholders.
• Act as a point of escalation for complex issues and ensure prompt resolution.
• Contribute to the development and review of policies and procedures relevant to the role.
• Participate in training programs, workshops, and initiatives to enhance professional knowledge and skills.
• Undertake other duties as required, consistent with Band 5 work level standards.

Essential Requirements

• Negative Vetting 1 (Secret) security clearance or ability to obtain one.
• Strong analytical, problem-solving, and organisational skills.
• Excellent interpersonal and communication abilities.
• Highly developed organisational and time management abilities to manage multiple tasks, deadlines and priorities.
• Ability to work independently and achieve outcomes in a busy environment.
• Ability to contribute proactively within a team.

Desirable Requirements

• Experience using Quintiq Rostering system (or equivalent).
• Experience in Human Resources or Industrial Relations.
• Leadership or coaching experience.

Additional Information

• This is an AFP Band Level 5 Position.
• This position is advertised to fill current vacancies in Canberra and to create a merit pool for future ongoing or non-ongoing vacancies over the next 12 months.
• Roles may be located in Canberra, Sydney, Brisbane, Melbourne, Adelaide and Perth with successful applicants working from these locations.

Selection Criteria

• Organising your work, making sound decisions and achieving outcomes.
• Communicating and working effectively with other people.
• Applying technical knowledge, expertise and skills.

Application

Please submit the following documents via our Jobs portal prior to the closing date and time:

• Resume/CV - This will form the basis for determining your suitability against the position requirements and provide a clear outline of your knowledge, qualifications, responsibilities and achievements.
• Applicant pitch - Tell us why you are the best fit for the role with examples addressing the selection criteria, role requirements and work level standards.

Important: Only complete applications will be considered. Please review uploaded documents for accuracy before submitting.

Employment Suitability

If progressed, applicants must:

• Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. Review AFP Character Standards before applying. No feedback if unsuccessful at gateway.
• Have fingerprints taken if offered employment.
• Undertake mandatory drug testing for illicit drugs.
• Satisfactorily undertake a security clearance to the required level.

Recruitment Process

Applicants may be asked to complete additional assessments, participate in interviews, and respond to behavioural questions. Guides for applicants are available to prepare for interviews.

Commitment to Diversity & Inclusion

AFP values diversity and encourages applications from all backgrounds, including culturally and linguistically diverse communities, First Nations people, women, LGBTQIA+ community, and people with disability.

Contacts and Closing Information

Contact Officer: Sergeant Russell Kafer

Contact Officer Phone: 5126 0622

Contact Officer Email: Russell.Kafer@afp.gov.au

Applications Close: 11:59pm (AEST) 22/09/2025

To view other employment opportunities, please visit our career site.

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