Investor Services Associate

Investor Services Associate (Contact Centre)

Join to apply for the Investor Services Associate (Contact Centre) role at Automic Group

Investor Services Associate (Contact Centre)

4 days ago Be among the first 25 applicants

Join to apply for the Investor Services Associate (Contact Centre) role at Automic Group

Get AI-powered advice on this job and more exclusive features.

About Us Automic Group brings together modern purpose-built technology with a dynamic and experienced team to tailor solutions for companies and funds to understand, engage and manage their investors. We provide a cloud-native single registry, employee share plan and board management platform, and professional services including company secretarial, ESG, accounting and finance, and investor and media relations. Today, over 1,400 ASX listed and unlisted clients trust Automic's 250 employees to manage their registry, investor and board requirements – and Automic is ranked number one on the ASX by number of companies serviced, with 750 listed clients. In the past two financial years, Automic has won 50%of IPOs and 70% of listed companies who have switched registries. Our culture is innately entrepreneurial, comprising people who thrive in an atmosphere where ideas, actions and initiative are encouraged. Our core values, Customer Success, Ambition, Equality and Team are at the foundation of who we are and how we operate. The Role Due to growth, Automic Group is looking for an Investor Services Associate to join our dynamic team. In this role, you will manage inbound and outbound investor inquiries, acting as a positive ambassador for the Automic Group brand. This is a fantastic opportunity to gain valuable experience in financial markets and corporate customer service while working collaboratively with a supportive team. Responsibilities Handle inbound and outbound investor enquiries by email and phone Provide support to customers using the Automic Group online Investor platform, live chat and mail correspondence Address customer inquiries, concerns, and complaints with empathy and efficiency Provide accurate information and assistance to Investors Follow established call scripts and guidelines to ensure consistent service quality Collaborate with team members and supervisors to resolve complex issues Meet and exceed performance targets, including call quality and productivity metrics Stay updated on company products and services Participate in ongoing training and development programs Maintain a professional image for the business Demonstrated Capabilities Prior customer service or call centre experience is preferred, but not essential Previous experience in financial markets is preferred, but not essential Strong verbal and written communication skills Excellent customer service skills Proactive approach to improving processes A high level of organisational and time management skills Ability to show initiative and work independently, while being a team player Benefits A positive and collaborative work culture Employee recognition and rewards initiatives Comprehensive training and ongoing development programs Career advancement opportunities within the organisation An impressive list of employee benefits including discounts on retail, bills, wellbeing, and entertainment Diversity Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours. We encourage applications from all backgrounds, different abilities and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. When you apply, please note the pronouns you use and any workplace adjustments you may need to enable you to put your best foot forward during the interview process. Acknowledgement of Land In the spirit of reconciliation, Automic Group acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. Only applicants with work rights in Australia can be considered for this position. Preferred candidates will be required to undertake pre-employment screening, including a National Police Check and an ID check.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionGeneral Business, Management, and Business Development

Referrals increase your chances of interviewing at Automic Group by 2x

Sign in to set job alerts for "Investor" roles.

Sydney, New South Wales, Australia $138,882.00-$145,495.00 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Surry Hills, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 4 weeks ago

Sydney, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 days ago

Sydney, New South Wales, Australia 2 weeks ago

VP - Distribution & Credit Solutions SalesGeneral Manager Finance - Planning & Reporting

Sydney, New South Wales, Australia 5 days ago

Head of Data Engineering – Healthcare Private Equity

Pyrmont, New South Wales, Australia 1 month ago

Associate, Investments, Oxford Properties APACDirector, Academy - Investment Excellence

Sydney, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia 3 days ago

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Investment Analyst - Opportunistic Private Credit Fund

Sydney, New South Wales, Australia 3 hours ago

Associate Director, Investor Relations/Business Development

Sydney, New South Wales, Australia 3 days ago

National Manager – Investment Partnerships (Wholesale Capital Raising)

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia A$130,000.00-A$150,000.00 3 weeks ago

Equity Capital Markets (ECM) - Analyst/Associate (Natural Resources Team)

Sydney, New South Wales, Australia A$20,000.00-A$180,000.00 3 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 4 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---