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Assistant Store Manager

1 month ago

Canberra, ACT, Australia yd. Australia Full time

We are seeking a highly motivated and driven Assistant Store Manager to join our Canberra DFO store team.

Job Purpose

The Assistant Store Manager plays a vital role in supporting the Store Manager in driving overall store and team performance by creating an exceptional customer experience, strong sales driving attitude, and a people-first culture that prioritises succession and retention.

Key Responsibilities:
  • Create and maintain a people-first culture that values development, collaboration, transparency, and open communication.
  • Lead, coach and support the store team to achieve people, performance, planning, and operational goals.
  • Provide regular and effective feedback that prioritises professional development and internal progression in a professional and people-first manner.
  • Support the recruitment and induction processes to reduce turnover and ensure strong team development.
Performance Expectations:
  • Ensure the team delivers an exceptional customer experience using CLASS (selling steps) and relevant customer service techniques.
  • Primary point of contact and manager on duty on Store Manager's RDO and Annual Leave.
  • Drive and maintain sales performance within the store in line with retail goals and KPIs.
  • Utilise sales reports to identify commercial opportunities and take quick and decisive action.
  • Conduct effective weekly store walks with the Store Manager to discuss store and team opportunities and develop actions.
  • Ensure the team meets customer sign-up KPIs in line with expectations.
What We Offer:
  • A fun, inspiring and challenging environment.
  • A rewarding incentive program like no other retailer.
  • Frequent support, feedback, and a high level of communication with your Area Manager and State Manager.
  • Mentoring, training, and development to support you on this journey.