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Assistant Manager, Canberra, ACT

1 month ago

Canberra, ACT, Australia Australia and New Zealand Banking Group Limited Full time

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Department: Small to Medium Enterprise Banking NSW/ACT

Division: Australia Commercial

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Teaming up with a supportive Relationship Manager, you'll build trusted relationships with the passionate owners of small and medium sized enterprises. You'll help drive growth through acquisition, increasing share of wallet and referrals. And you'll have great insights and data to help you do this, thanks to investment in new systems and technologies.

This role leads to many career pathways within commercial banking and across the rest of ANZ. Whichever pathway is right for you, there are inspiring leaders and tailored learning opportunities to give you the skills and accreditation you need to go after it.

This is a great opportunity for people looking to take the next step in their business banking career. It would also suit people with other financial services experience, who are familiar with risk management concepts and regulatory requirements such as Know your Customer and AML (anti-money laundering).

Role Type: Permanent
Role Location: Level 6, 15 Moore Street, Canberra ACT 2600
Work Hours: Full Time (40 hrs/week)

What will your day look like?

Working with your Relationship Manager, you'll manage a portfolio of customers by:

  1. Proactively developing and maintaining a detailed understanding of the customer's business and financial needs
  2. Acting in the best interest of the customer and applying a customer-centric approach, to support the customer's business needs with suitable products and services
  3. Providing appropriate solutions towards account maintenance and customer needs
  4. Maintaining a well-managed portfolio compliant with all relevant policies and procedures
  5. Maintaining control of workflows across all compliance and customer fulfilment processes
  6. Collaborating with product partners and other stakeholders to fulfil customer needs
What will you bring?

To grow and be successful in this role, you will ideally bring the following:

  1. Prior experience in commercial banking frontline roles and commercial lending
  2. Ability to help manage strong customer relationships by handling service queries and solving minor issues
  3. Strong communication skills to assist customers effectively
  4. Attention to detail when reviewing agreements and contracts
  5. Ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors (the 5Cs of credit)
  6. Ability to manage multiple tasks and keep track of customer documentation, banking transactions, and internal communications
  7. Familiarity with risk management concepts, particularly in credit risk, risk and market risk
  8. Familiarity with regulatory requirements such as KYC (Know your Customer) and AML (anti-money laundering)

You're not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 93422.

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