Head of Department

3 weeks ago

Gold Coast, Queensland, Australia at Full time

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We're on the hunt for a fun, energetic and experienced Head of Department for Adventures, who isn't just familiar with outdoor adventures but has lived them.

Got what it takes?

This role requires someone who:

  1. Radiates positive and vibrant energy to ensure every customer feels welcomed, informed and appreciated
  2. Responsible for all aspects of adventure tourism including resource management, customer service, fitting of customer harnesses and helmets, safety training and supervision
  3. Manage daily operations of the activities, team member rostering & rotation and performance management
  4. Conducts pre-tour orientation and training for customers
  5. Inspects and sets out all course components and gear
  6. Assists with department open and closing procedures
  7. Conducts regular inspections and audits of safety equipment, work areas, paths and trails, park activity structures to identify and remedy potential safety hazards or issues
  8. Prepare detailed reports on daily operations and customer feedback for Park Manager

Do you fit the bill?

We've got a few deal breakers, so you'll need to have:

  • High School diploma or equivalent
  • Safely Work at Heights RIIWHS204E
  • Vertical Rescue Certification
  • Cert IV Work Health Safety advantageous
  • Certificate II in Sport & Recreation SIS20115 is advantageous
  • Computer confidence and working knowledge of Microsoft Word and Excel
  • An understanding of exposure and working in outdoor environments
  • A positive and happy outlook with a can-do attitude
  • Be a team player, strong leader and self-motivated
  • High level of physical fitness
  • Your own reliable vehicle

What's in it for you?

  • Unparalleled views of Lamington National Park
  • Access to the world's first cliff park
  • Above industry award wages
  • A fun and energetic workplace, where our culture is built on support and collaboration
  • Some areas of the park can be challenging at times, including varied weather conditions, so this position is best suited to an individual comfortable working outdoors and maintains their physical fitness.
  • Our days of operation are Thursday to Monday.
  • Weekends, public holidays, and school holidays are our time to shine, so it's all hands on deck. Availability during these times is a minimum requirement.
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  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as a Head of Department?
  • What's your expected annual base salary?

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