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Account Manager
1 month ago
Workwear Group (WWG) is part of Wesfarmers Industrial & Safety, a division of Wesfarmers, a top 20 ASX listed company with over 100,000 employees. Housed under the banner of Workwear Group, our three iconic brands - King Gee, Hard Yakka and NNT - have been in the business of delivering workwear since the late 1920s.
We are the trusted partner in workwear solutions, manufacturing over seven million units each year. What sets us apart is our continuous investment in innovation, market knowledge, pioneering ideas and sustainability practices.
We work as one team. We put our customers first and are passionate about what we do.
About the RoleThis role is dedicated to managing corporate workwear client groups and ensuring exceptional service delivery. Key responsibilities include establishing and maintaining strong client relationships to thoroughly understand their objectives and provide valuable insights back to WWG. These insights are crucial for crafting comprehensive proposals that align with client needs.
The position involves close collaboration across multiple functions within the organization, proactive risk management in line with contractual obligations, and effective handling of day-to-day account servicing to uphold client satisfaction and operational excellence.
Responsibilities:- Develop Strategic Plans for Organic Growth: Create and implement strategies aimed at increasing client engagement and driving sustainable growth within existing accounts.
- Maintain Customer Relationships: Foster and strengthen client connections to align with sales objectives, identify opportunities, and ensure long-term satisfaction.
- Manage Value-Added Programs: Develop and oversee programs, enhancing their overall experience and creating additional business value.
- Oversee Reporting: Prepare and manage weekly and monthly reports, both internal and external, providing insights and updates on account performance and compliance.
- Monitor Key Performance Indicators (KPIs): Track metrics to ensure targets are met and proactively address contract non-compliance issues.
- Optimize Stock Levels: Support in inventory management to maximize profitability, balancing supply and demand across client accounts.
- Handle Product Life Cycles: Monitor product performance and manage processes such as forecasting and transitioning obsolete stock to improve range efficiency.
- Collaborate Cross-Functionally: Work with internal teams such as sales, operations, and logistics to ensure seamless execution of account-related tasks.
- Risk and Contract Management: Identify potential risks, maintain compliance with contractual obligations, and resolve issues to protect both client and company interests.
- Deliver Timely Results: Meet deadlines and achieve KPIs within the time frames set by clients, ensuring the highest standards of service and accountability.
We are looking for a highly commercial and results-driven individual who possesses strong communication skills to influence stakeholders at all levels. Along with your business acumen, you will have:
- 4+ years in a similar role.
- Highly organized being able to project manage and multitask effectively.
- Work autonomous.
- Proficient with Microsoft Excel (Pivot tables / VLOOKUP).
- Strong stakeholder management experience (internal & external).
- Experience in clothing/apparel/wholesale/retail is highly regarded.
- The chance to join a great team of like-minded, hard-working people who are passionate about achieving our vision and the growth objectives of the company.
- Flexible working environment, allowing for work from home day/s each week.
- A competitive salary package and suite of benefits and perks, including a 50% discount on our brands Hard Yakka, King Gee and NNT and 5% Wesfarmers discount for Kmart, Bunnings, Officeworks and more.
- A tailored career and development plan, plus reward and recognition programs. Whatever your goals, we're here to support you on that journey.
- Our Wellbeing program, Thrive, with activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds, including challenges, yoga, meditation and access to our Employee Assistance Program.
- We Learn, a dedicated hub for all things learning and development.
We actively work on creating a safe and inclusive environment free of discrimination. At Workwear Group, we aspire to build a culture where diversity is celebrated, where Team Members feel a sense of 'I Belong' and are empowered to bring their whole selves to work.
