
Case Manager
4 weeks ago
3 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Sydney, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your
talent and hard work has a purpose.
We have multiple entry level roles available in our claims teams where you will manage a portfolio of workers compensation claims and liaise with injured workers, employers, and their treating health practitioners.
Case Management is a team effort We have designated specialists who are experienced and here to support you such as Technical Specialists, Injury Management Specialists, Mobile Case Managers and Team Leaders.
Your focus will be on providing a high level of service and supporting injured workers to recover from workplace injury and return to work.
This will be a permanent, full time position commencing on the 1st September 2025 based in our Sydney office, with flexibility to work from home up to 3 days per week once you've completed training.
Your Responsibilities
- Provide early, timely and personal customer focused and empathetic service to injured workers and employers.
- Proactively and effectively manage all aspects of a caseload of worker's compensation claims within the legislation and compliance guidelines.
- Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
- Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).
- Conduct claims reviews, case conferences or face to face meetings with clients as required.
- Previous experience within a medical, hospitality, retail or corporate field, specialising in customer service is highly desirable.
- Willingness to go above and beyond for customers.
- The ability to multitask and shift priorities when needed.
- Thrive on working in a team environment and collaborating with others.
- Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers.
- High attention to detail and organisational skills.
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super
- Seniority levelEntry level
- Employment typeFull-time
- Job functionOther
- IndustriesInsurance
Referrals increase your chances of interviewing at EML Group by 2x
Get notified about new Case Manager jobs in Sydney, New South Wales, Australia.
Sydney, New South Wales, Australia 2 weeks ago
Redfern, New South Wales, Australia 2 weeks ago
Case Manager - Intensive Therapeutic CareSydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 2 weeks ago
Parramatta, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Telopea, New South Wales, Australia 3 days ago
Sydney, New South Wales, Australia 4 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 days ago
Sydney, New South Wales, Australia 4 weeks ago
Senior Social Worker (Level 3) - Intensive Care UnitSydney, New South Wales, Australia 3 weeks ago
Senior Social Worker - Substance Use in Pregnancy and Parenting Service (SUPPS) - Coastal Network, Location NegotiableSydney, New South Wales, Australia 2 weeks ago
Hurstville, New South Wales, Australia 2 weeks ago
Millers Point, New South Wales, Australia 1 week ago
Millers Point, New South Wales, Australia 1 week ago
Community Mental Health Clinician (Occupational Therapist/Social Worker Level 1/2, Psychologist) - Croydon Core TeamSydney, New South Wales, Australia 2 weeks ago
Senior Case Manager - Workers Compensation | Charlestown NSWMillers Point, New South Wales, Australia 1 week ago
Senior Social Worker (Level 5), Treatment and Rehabilitation Clinic - Surry Hills Justice Health - PPT (16hpw)Surry Hills, New South Wales, Australia 1 week ago
Senior Social Worker (Lvl 3) - Campbelltown and Camden Hospitals - Perm FTCampbelltown, New South Wales, Australia 1 week ago
SCHN - Staff Specialist - Child & Adolescent PsychiatryWestmead, New South Wales, Australia 1 day ago
Senior Social Worker - Chronic and Complex CareSydney, New South Wales, Australia 3 weeks ago
St Leonards, New South Wales, Australia 12 hours ago
Social Worker (Lvl 3) - Senior Clinican - Temp FTBankstown, New South Wales, Australia 1 week ago
Senior People Advisor/Employee RelationsSydney, New South Wales, Australia 2 hours ago
Senior Clinician Social Worker (Lvl 3) - Renal - Bankstown-Lidcombe Hospital - Perm PTBankstown, New South Wales, Australia 1 week ago
Senior Social Worker (Lvl 3) - Youth Health Services - Temp PTWarwick Farm, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia A$12,000.00-A$14,000.00 2 weeks ago
Senior Social Worker (Lvl 3) - Youth Health Services - Temp PTSydney, New South Wales, Australia 3 days ago
Sydney, New South Wales, Australia 3 weeks ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Case Manager
1 week ago
Sydney, New South Wales, Australia Bloom Hr Full timeCase Manager supporting homelessness services for young people- Leading NFP Service Provider - Inner West Location- SCHADS Level 4 + superannuation + NFP benefits inc salary packagingAre you passionate about making a difference to the lives of young people?**The Organisation****The Opportunity**This leading not for profit organisation is seeking a Case...
-
Case Manager
2 weeks ago
Sydney, New South Wales, Australia Hudson Australia Full timeOur client is seeking Case Manager to provide timely, effective case management of workplace injuries in accordance with legislative and NSW self-insurance licence requirements.Additionally, you will provide guidance, advice and support to management and employees in regard to the effective management of injured employees. Implement and maintain policies and...
-
Case Manager
2 weeks ago
Sydney, New South Wales, Australia Nsw Department Of Communities And Justice Full timeDivision: Strategy Policy and Commissioning- Location: Parramatta, NSW, AU, 2150- Req ID: 59232**Case Manager****Engagement Support Program****CVE Engagement and Support Unit****Location: Parramatta with flexible/hybrid options****Employment type - Ongoing Full-Time role****Salary - **$101,947 pa - $112,849 pa, plus employer's contribution to superannuation...
-
Case Manager
1 week ago
Sydney, New South Wales, Australia Toll Group Full timeAbout Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and...
-
Case Manager
3 days ago
Sydney, New South Wales, Australia Odyssey House NSW Full time $60,000 - $80,000 per yearBring your skills, compassion and care to support people affected by alcohol and other drugs. Join our team at Odyssey House NSW and help us reconnect lives, families and communities.Be part of the diverse and inclusive culture we're building in which our clients, staff and broader community feel safe, respected and valued.Take your opportunity to thrive at...
-
Case Manager
2 weeks ago
Sydney, New South Wales, Australia The Burdekin Association Full time**About Us**Our shared vision at Burdekin is that we believe every young person has the right to a life that offers opportunities to fulfil their potential. We are a community-based not-for-profit organisation. We use innovative and industry-leading support practices to help guide young people aged 9-24 to fully functional adulthood. Our priority is to...
-
Case Manager
1 week ago
Sydney, New South Wales, Australia Catholic Care Dbb Full timeFrom $47.50 per hour + super + salary packaging options- Full time, Permanent Role- Flexible working arrangements and ability to work some days from home**About the role**We are seeking an experienced and passionate Case Manager to provide high quality and effective case management to promote the welfare of children and young people in our care.This role...
-
Case Management
2 weeks ago
Sydney, New South Wales, Australia Catholiccare Diocese Of Broken Bay Full time**Attractive Salary Packaging Options increasing your take home pay****Permanent FT and PT Position Available - Flexible work considered****Learning and Development Opportunities****About us**Join our vibrant, faith-based organisation providing innovative social care services to children, young people, individuals, seniors and families in the Northern...
-
Case Manager
2 weeks ago
Sydney, New South Wales, Australia Direct Care Australia Full time**Company profile**Direct Care Australia is one of South Australia's fastest growing Home Care Package providers. We are passionate about making a difference in the lives of older people. Direct Care Australia supports and assists people to remain independent, and to remain in their own homes, as socially active and valued members of their community.Having...
-
Case Manager
2 weeks ago
Sydney, New South Wales, Australia Catholic Care Dbb Full timeFrom $49.28 per hour + super + salary packaging options- Full time, Sydney based permanent role- Flexible working arrangements and ability to work some days from home- From $49.28 per hour + super + salary packaging options- Full time, Sydney based permanent role- Flexible working arrangements and ability to work some days from home**About the role**We are...