Primary Mental Health Care Support Worker

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Primary Mental Health Care Support Worker

SUMMARY: Primary Mental Health Care Support Worker required for a Not-For-Profit AMS located in Toowoomba.

Help Close the Gap by providing Culturally Safe Services

Up to 38hrs, Monday to Friday, generally no after-hours work required

Increase access to culturally safe and clinically appropriate mental health services for ATSI peoples

Organisation Overview

Established in 2002, Carbal Medical Services is a not-for profit, charitable organisation dedicated to delivering comprehensive health services to the Aboriginal and Torres Strait Islander communities in the Toowoomba and Warwick regions. Carbal's core mission is to provide holistic primary health care, fostering positive health outcomes for Aboriginal and Torres Strait Islander individuals and their families. Through innovative community outreach, culturally tailored programs and a commitment to addressing grassroots needs, Carbal is making a lasting impact in the region.

Position Overview

Carbal is seeking an experienced candidate to provide exceptional care and support for some of our most vulnerable people in their homes and in the community. If you are keen to learn, have a demonstrated skillset in mental health or support work, like to help people and are looking for a challenging, yet rewarding workplace, then we would like to meet you. This position will be based on site at our Toowoomba programs office.

Be part of a multidisciplinary team to provider culturally appropriate and safe services designed to holistically meet the mental health and wellbeing needs of Aboriginal and Torres Strait Islander people

Identify the different levels and types of intensity of the mental health needs of your clients to facilitate healing and improve their quality of life

Ensure activities are supported by clinical evidence and/or proven to be effective for Aboriginal and Torres Strait Islander people

Work one-on-one with community members in gaining access to the supports they need, ensuring appropriate referral pathways are identified

Work closely with GPs, Midwives, Nurses, Aboriginal Health Workers, other health professionals

Build and maintain respectful and meaningful community relationships

Contribute to the maintenance of relevant data, records and statistics

Increase access to culturally safe and clinically appropriate mental health services for Aboriginal and Torres Strait Islander peoples

Requirements:

You will have considerable experience in working effectively with Aboriginal and Torres Strait Islander people and a clear understanding of Aboriginal and Torres Strait Islander Culture

You will have a demonstrated understanding of the health and social issues found in our Indigenous Communities

Experience in working with vulnerable community members

Be driven, motivated and have a passion to assist community members to foster independence and resilience and achieve their goals

Excellent communication and interpersonal skills, including an ability to communicate sensitively and effectively with patients with a caring attitude

The ability to work under supervision and independently and a thirst to learn

Ability to multi-task and work well under pressure

You must have an Open C Class driver license and possess a Blue Card and be willing to undergo a Police Check

You will have a demonstrated ability to work as part of team

A IV in Mental Health and/or Certificate III or higher in Community Services

Certificate in Mental Health First Aid

Previous experience working in the Not-For-Profit sector

Have an understanding of the the National Strategic Framework for Aboriginal and Torres Strait Islander Peoples' Mental Health and Social and Emotional Wellbeing 2017-2023

What We Can Offer You

· Salary Sacrificing Options: Increase your take-home pay with our salary sacrificing options.

· Impactful Work: Collaborate with a multidisciplinary team making a real difference in the lives of Aboriginal and Torres Strait Islander people.

· Inclusive Environment: Work in a supportive, culturally rich environment that values diversity and inclusivity.

· Flexible Pay Access: Through our new "Paytime" system, access a portion of your pay as you earn it.

· Christmas Leave: Enjoy two weeks off over the Christmas period (taken from annual leave and public holiday leave).

· Free Gym Membership: Stay healthy with access to a gym membership (conditions apply).

· Employee Assistance Program: Access professional support services to ensure your wellbeing.

· Annual Uniform Allowance: Receive an allowance to maintain your professional attire.

· Exclusive Discounts: Benefit from discounts with our tyre service partner.

· Staff Events: Participate in all-staff events held two to four times a year.

· Professional Development: Enrol in our comprehensive suite of online professional development courses, developed exclusively by Carbal and nationally accredited with peak bodies.

As an employer, Carbal Medical Services upholds a strong commitment to cultural integrity, community wellbeing, and the professional growth of our people. We expect all employees to actively support and participate in our mission to deliver holistic and culturally safe health care to Aboriginal and Torres Strait Islander communities."

If you're ready to embark on a fulfilling career journey with Carbal Medical Services and contribute to positive health outcomes for First Nations communities, we encourage you to apply

Submit your resume and cover letter by COB Monday 18th August 2025, by selecting the "apply now" button.

* Please note the advertising closing date is indicative only. Carbal Medical Services reserves the right to close the advertisement before this date is reached. Therefore, we encourage you to submit your Cover letter and Resume as soon as possible.

** Please note that due to the volume of applications we receive, only those successful will be contacted.

This is a non-identified position. Carbal is an equal opportunity employer and Aboriginal and Torres Strait Islander people are encouraged to apply.

Salary match Number of applicants Skills match

Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Care Support Worker? Do you have a current Police Check (National Police Certificate) for employment? Which of the following Microsoft Office products are you experienced with? Do you have a current Australian driver's licence? Do you have a current Working With Children (WWC) Check? Which of the following First Aid accreditations do you currently hold?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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