Change Manager

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, free salary continuance insurance, share match equity scheme, enhanced parental pay and leave offering, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management and Global Private Banking.

Process Implementation and Change is an important function of IWPB helping to achieve global and local strategic goals through project delivery. The team consists of Business Analysts, Testing, and Change Management, and works on projects to improve efficiencies and sustainability within IWPB. The team works closely with key stakeholders across IWPB's divisions, as well as the Transformation and Technology team.

The Change Manager is responsible for leading and managing multiple business change initiatives across IWPB to support the realisation of benefits for our customers, people and community and achieve sustainable outcomes aligned to the broader business strategy. You will also be responsible for contributing to and supporting the continuous improvement of our Change Community ways of working.

Your main responsibilities will include:

• Support one or more change initiatives, providing advice to Portfolio Leaders such as scope, change impact, resourcing and scheduling; act as an interface between the delivery team, the business, and other projects to ensure proposed changes will integrate seamlessly and are scheduled optimally.
• Analyse the environment; scope and define the change across multiple initiatives to ensure outcomes and expected change impacts/benefits are clearly articulated and that agreed work is aligned to the overall initiative.
• Develop and manage the change plan to deliver agreed capabilities and realise customer and business benefits within agreed scope, time and budget; recommend and implement effective change solutions that put humans at the centre of transformation.
• Ensure required change capability is available (e.g. communications, learning) to deliver expected outcomes by partnering with internal teams and establishing clear accountabilities
• Contribute to the continuous improvement of the Change Community by attending events, providing feedback, sharing experience/knowledge and supporting the development and improvement of the Change Community's ways of working.