Operations Support Administrator

3 weeks ago

Newcastle, New South Wales, Australia BGIS Full time

The Role

The Operations Support Administrator / Service Coordinator will liaise with the service team and Site Management to support tasks such as PPM and Reactive Allocation, Tracking, Reporting, and Escalating; timesheet review and reporting; and service P.O management.

This role is based in Newcastle, NSW.

  • Support the Finance and Accounts Team
  • Coordinate and allocate tasks such as Planned Maintenance and Reactive Maintenance across multiple services and contracts, ensuring the successful completion of tasks within the CMMS systems
  • Ensure the quality and accuracy of data and records related to assets and maintenance, keeping records updated
  • Operate the internal helpdesk line, answering calls from engineers and the client service desk, and updating tasks as required
  • Close out work orders, enter close-off numbers, and perform necessary checks to move POs to Approved status by the Team Leader
  • Liaise daily with technicians to ensure SLA performance meets KPIs
  • Perform ad-hoc administrative duties

Skills and Experience

  • General knowledge of maintenance activities
  • High proficiency in Microsoft Excel and ability to learn new programs
  • Excellent written and verbal communication skills
  • Desirable: Training in OH&S, QA, and environmental disciplines

Benefits

  • Career development opportunities through the Career Boost Program
  • Training provided
  • Supportive team environment
  • Employee discounts
  • Paid Volunteer Leave
  • Paid Parental Leave

Culture

At BGIS, we foster safe environments where our people can excel. Our diverse team values different cultures and backgrounds, welcoming new perspectives and innovative ideas.

About Us

BGIS employs over 10,000 people globally and is a leader in facility management, project delivery, energy and sustainability, asset management, workplace advisory, real estate, and technical services. We manage over 50,000 facilities across various sectors including Defence, Healthcare, Government, Higher Education, and Utilities. More information is available at apac.bgis.com.

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