Field Service Engineer

4 weeks ago

Karratha, Australia Infosys Full time
About Infosys – Karratha, Western Australia, Australia

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we steer our clients through their digital journey by enabling the enterprise with an AI-powered core and agile digital at scale. Our learning agenda drives continuous improvement by building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to learn more. Location: Karratha / Perth, Australia

Salary range: AUD 108,571 - 119,893 (Annual Gross)

Job title: Senior Talent Acquisition Specialist

Note on role content: The original posting contains a mix of IT service roles and a Field Service Engineer description. The following sections reflect the content as provided, organized for clarity while preserving the information given.

Role overview

We are seeking a proactive and skilled professional to join our team in Karratha. The role involves hands-on user support, including troubleshooting and maintaining devices (laptops, desktops, mobile devices, IP phones), networking tasks within a Cisco environment, and collaboration with the wider networking team. The role supports both IT and OT environments, with occasional campaigns to remote sites (onshore and offshore). You will provide hands-on support for networking, storage, and hosting, assist with technical issues, ensure system functionality, and meet SLA requirements. You will take ownership from planning to reporting, while adhering to safety and cybersecurity protocols.

What we're looking for
  • You will have a minimum of 5 years IT support experience
  • Hands-on user support experience, including troubleshooting devices and systems managed in an Intune environment
  • Strong networking experience in a Cisco environment, and CCNA certification
  • Experience providing hands-on support for networking, storage, and hosting teams
  • Ability to plan, execute, and report on technical maintenance campaigns
  • Experience with Windows Servers, VMware, and Palo Alto firewalls for management and maintenance
  • Strong understanding of SLA requirements and a focus on meeting SLAs
  • High awareness of safety and strict adherence to safety protocols
  • High awareness of cybersecurity and strict adherence to cyber policies and protocols
  • Excellent communication and documentation skills
  • A mature, independent worker who takes pride in their work
  • A team player who collaborates effectively with other technical teams
Additional skills
  • Excellent written and verbal communication skills
  • Strong attention to detail and analytical/problem-solving abilities
Employer commitments

Infosys recognizes individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team at Infosys_ta@infosys.com or 1-866-472-0935. If preferred, you can indicate your communication preference via email for a member of the team to reach you.

Please note: Infosys does not accept unsolicited resumes from third-party vendors without a signed agreement. All recruitment activity is coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."


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