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Constituent Liaison Officer

4 weeks ago

Blacktown, New South Wales, Australia Australian Government Full time
Constituent Liaison Officer (EOA) Office of the Hon Michelle Rowland MPConstituent Liaison Officer (EOA) Office of the Hon Michelle Rowland MP

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Australian Government provided pay range

This range is provided by Australian Government . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$71,808.00/yr - A$76,022.00/yr

The office of the Hon Michelle Rowland MP is seeking applications for a full-time, ongoing Constituent Liaison Officer (EOA) based in Blacktown, Sydney. NSW.

Applicants should note employment will commence in the Blacktown Electorate Office with an office relocation with the North-West Sydney region set to occur soon.

Position Overview

This role would suit a motivated individual with experience in customer service and administration roles, strong writing skills, efficient in time management, and a passion for helping people. The ideal applicant will have strong interpersonal and communication skills and the ability to thrive in a fast-paced working environment.

The key duties of the position include but are not limited to:

  • Day-to-day management of constituent enquiries/representations via email.
  • Assisting constituents at the counter
  • Maintain PO Box – collecting mail, scanning incoming correspondence and responding to constituents.
  • Printing community newsletters and prepare for collection.
  • Mailing birthday/special holiday cards
  • Mailing of new citizen and new elector letters
  • Monthly new elector letter mailout.
  • Special holiday card mailouts.
  • Ordering stationery & office supplies.
  • Creating & maintaining constituent filing system.
  • Attending community events, outside of business hours, may be required as part of this role
  • Promote, support and maintain a safe, respectful and inclusive workplace culture.
  • Regular interstate and Canberra travel may be required for this role, with occasional irregular work hours, particularly during parliamentary sitting weeks.
  • Other duties as required to support the Parliamentarian and the effective operation of the Electorate Office.

The ideal applicant should possess the following skills, qualifications, and experience:

  • Experience in customer service and community engagement, and/or an understanding of Electorate Offices in Federal or State Parliament is desirable.
  • High level written, oral, interpersonal and communication skills.
  • Demonstrated efficiency in performing administrative tasks to support the functioning of an office.
  • Demonstrated capacity for applying analytical and problem-solving skills in developing solutions for complex issues.
  • Sound knowledge of the political process and Australian parliamentary and political system.
  • A positive attitude with a desire to help people.
  • Ability to work to deadlines.
  • Demonstrated administrative and office technology skills.
  • Ability to work both independently and collaboratively as part of a close-knit team.
  • Perform Justice of the Peace duties.
  • Demonstrated professional integrity and the ability to exercise discretion and maintain confidentiality.
  • A respectful demeanor when engaging with office staff and constituents

Employment conditions:

The position is offered under the Members of Parliament (Staff) Act 1984 and conditions are outlined in the Commonwealth Members of Parliament Staff Enterprise Agreement 2024-27 which include:

  • A commencing salary between $71,808 and $76,022 will be negotiated depending on experience and relevant skills.
  • An additional optional allowance of up to $13,423 may be considered in recognition of, and as compensation for, reasonable additional hours of work and any travel requirements.
  • Relocation assistance, studies assistance and paid study leave may also be available (subject to eligibility requirements).
  • An employer superannuation contribution of 15.4% will be payable.

Applicants should note the following:

  • An initial probationary period of three months may apply and may be subject to extension.
  • The successful applicant may be required to undergo a National Police History Check.
  • Staff may be subject to automatic cessation triggers in accordance with Section 14 of the MOP(S) Act.
  • The successful applicant will be required to comply with their obligations under the Behaviour Codes and Standards.
  • For staff employed by a Minister or Parliamentary Secretary either in a personal or electorate staff position, it is a condition of your employment that you obtain and maintain a Negative Vetting 2 security clearance and comply with the Ministerial Staff Code of Conduct.

How to apply

Submit a CV with the names of two referees and a one-page (maximum) cover letter outlining your interest in this position, and demonstrating your skills, capabilities, knowledge and experience.

Submit Applications to shervin.rafizadeh@ag.gov.au or katie.walker@aph.gov.au

Applications close on 2 July 2025

Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionAnalyst, Administrative, and Other
  • IndustriesGovernment Relations Services

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