Service Technician

3 weeks ago

Melbourne, Victoria, Australia KING Living Inc. Full time

Since 1977,King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.

King Living has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Office in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, USA, China and Thailand.

At King Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.

The Opportunity
The Service Technician at King Living is a skilled professional in product assessment, repair, and post-delivery maintenance. This role is responsible for providing exceptional customer service by diagnosing and resolving service issues while upholding King Living's quality standards.

Responsible for inspecting, repairing, and restoring assembled furniture in customers' homes, this role ensures timely and effective service solutions aligned with King Living's values.

The Role

  • Report detailed technical findings and customer concerns to the Service & Quality teams through appropriate reporting channels.
  • Conduct inspections to determine the cause of issues and perform repairs to the highest standard.
  • Ensure all repairs meet KING's quality standards and are free from defects.
  • Gather all relevant information to confirm that required work has been completed correctly.
  • Take ownership of issues throughout the repair process and guarantee quality upon completion.
  • Ensure customer satisfaction with the service provided.
  • Achieve a high number of 5-star product reviews.
  • Maximize the percentage of first-call resolution for service issues.
  • Provide product feedback to the QC/Engineering team to support continuous quality improvement.
  • Perform work to the best of your ability while meeting required standards.
  • Be punctual, reliable, and responsible.
  • Complete any additional tasks as requested by management.
  • Build and maintain strong customer relationships while delivering exceptional service.
  • Support fellow Service Technicians with in-home visits to assess service issues.
  • Educate King Living customers on proper furniture care to enhance the longevity of their sofas.
  • Promote King Care Services and uphold King Living values.
About You
  • Previous experience as a Field Service Technician, with a strong technical skillset.
  • Proficiency in using power and hand tools to conduct repairs and maintenance.
  • Basic knowledge of electrical circuits to support troubleshooting and service tasks.
  • Enthusiastic and committed, with a customer-focused approach to service delivery.
  • Experience in repairing fabric and leather sofas is welcomed but not required.
  • Knowledge of the furniture industry is advantageous but not essential.
  • Flexibility with working hours and a keen eye for quality and craftsmanship.
  • Valid full driver's licence, with the ability to travel to customer locations as required.
Our Values
Passion, Integrity, Collaboration, Innovation – these are the values that unite us, inspire us and set us apart. They're not just words; they're the heartbeat of King Living, pushing us to be our best.
King Living Benefits and Our Offer to You
  • Career development and ongoing training
  • Supportive and friendly team environment with a true family feel
  • Generous employee, family, and friends 'product discounts
  • Discounted health insurance, retail brands and vouchers
  • Paid Parental leave.
  • Australian owned company with a growing global footprint
  • EAP to support your ongoing health and wellbeing
Our hiring decisions are not only based on your experience and skills, but your passion, attitude and alignment to our core values.
King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.Apply Now

To apply for this role please complete the form below.

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