Customer Support Consultant
5 days ago
Join to apply for the Customer Support Consultant - Contact Centre role at Southern Metropolitan Cemeteries Trust.
About us
We create extraordinary experiences. We create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better, and where your perspective is always valued. This is a world where we bring together our love for the natural environment and our care for one another to make a real difference. This is a world where you'll discover something new, every day.
As part of our Customer Support team, you'll be at the forefront of creating a positive and empathetic experience for our customers. With ongoing training and development, you'll discover a rewarding culture built on shared values, a drive to do your best, and care for one another.
The Opportunity
We are seeking a compassionate and skilled Customer Support Consultant to join our dedicated Contact Centre team on a full-time basis. This is not your typical contact centre role - you will be the initial touchpoint for families navigating one of life's most sensitive times. You will play a pivotal role in guiding families through preplanning and at-need enquiries, offering crucial support and information during emotionally challenging circumstances.
Key Responsibilities
- Be the initial point of contact for families, and other stakeholders, providing professional, empathetic, and respectful service.
- Offer support and guidance for customer enquiries regarding products and services across our 11 cemeteries, including grave locations, promotional enquiries, and more.
- Manage customer enquiries with compassion and high-level emotional intelligence, navigating challenging conversations with care and professionalism.
- Provide accurate and timely information related to general enquiries.
- Support the team in handling an average of 4-5k calls per month, maintaining attention to detail and ensuring high-quality customer interactions.
- Work closely with internal and external stakeholders to meet the diverse needs of our customers.
- Continuously update knowledge about products, services, and policies to provide the best customer support.
Key Skills and Experience
- A minimum of 2 years' experience in a contact centre environment, preferably in a role that involved handling sensitive calls.
- Strong emotional intelligence, with the ability to remain calm, compassionate, and professional in difficult situations.
- Exceptional customer service skills with an empathetic approach to supporting families during challenging times.
- A proactive individual with excellent attention to detail, the ability to prioritise tasks.
- Ability to make sound decisions in the best interest of the customer and the business.
- Highly adaptable, tech-savvy, and able to learn and use new systems and processes quickly.
- Professional presentation and punctuality are essential to this role.
- A genuine commitment to career growth within a contact centre environment.
Our employee benefits include:
We offer a fulfilling career with exceptional personal and professional growth opportunities, along with a comprehensive range of benefits:
- Monthly RDO's.
- Access to Leadership and Development Programs to foster professional growth and advancement.
- Employee Health, Wellbeing and Assistance Programs including complimentary onsite osteopath services.
- A supportive and people-centric culture within a purpose-driven organisation.
- Flexible working arrangements.
- Immediate access to unpaid parental leave and a short waiting period of only three months for paid parental leave, applicable to both full-time and part-time employees.
- The opportunity to purchase additional annual leave.
SMCT is an equal opportunity employer, a Diversity Council Australia Member and is proudly endorsed by WORK180 in our ongoing commitment to raising workplace standards for all. We care for our colleagues and the community we serve. To protect one another it is a requirement that all successful candidates complete background checks.
If you have any access requirements which restrict you from fully participating in our recruitment process, please contact recruitment@smct.org.au so that we can discuss necessary adjustments.
For more information on Southern Metropolitan Cemeteries Trust, please visit our website: www.smct.org.au.
Seniority level- Mid-Senior level
- Full-time
- Customer Service
- Industries
- Consumer Services
-
Customer Support Consultant Role
4 days ago
Geelong, Victoria, Australia Southern Metropolitan Cemeteries Trust Full timeAbout the OpportunityAt Southern Metropolitan Cemeteries Trust, we create extraordinary experiences that bring together our love for the natural environment and care for one another. We are seeking a compassionate Customer Support Consultant to join our dedicated Contact Centre team on a full-time basis.Key Responsibilities:Provide professional, empathetic,...
-
Sales Consultant
10 hours ago
Geelong, Victoria, Australia Freedom Australia Full timeAbout This RoleCome take a seat as a Sales Consultant at Freedom & enjoy uncapped earning potentialWhy You'll Be Excited About This RoleAt Freedom, our mission is to make beautiful things for the home available to everyone. As a Sales Consultant, you'll be at the heart of this mission, helping customers find the perfect pieces to make their houses feel like...
-
Technical Parts Consultant
16 hours ago
Geelong, Victoria, Australia motion Full timeWe are looking for a highly skilled Technical Parts Consultant to join our team.About the Job:As a Technical Parts Consultant, you will be responsible for providing accurate technical parts support to our customers. You'll leverage your expert automotive/mechanical knowledge to assist customers with product information and advice, problem solve, provide...
-
Fitness Consultant
15 hours ago
Geelong, Victoria, Australia Fitrec Full time**About the Role**We are seeking a highly motivated and passionate Fitness Consultant to join our team at Anytime Fitness Dingley Village. As a Fitness Consultant, you will be responsible for conducting fitness consultations, promoting personal training programs and services, and developing safe and professional exercise programs for our clients.**Key...
-
Sales Consultants
5 days ago
Geelong, Victoria, Australia Carbar Holdings Pty Full timeAdd expected salary to your profile for insightsAre you an individual who loves to talk to others about camping, travelling or caravanning? Or perhaps you've been seeking a change from selling cars?If so - we would love to hear from youAbout the roleThe Touring Hub is one of Victoria's largest Caravan Dealerships, and we are looking for driven and...
-
Scent Consultant
16 hours ago
Geelong, Victoria, Australia Myer Pty Ltd Full timeAbout This RoleWe are seeking a fragrance expert to join our team at Myer Eastland. The purpose of this position is to provide exceptional experiences and services to our customers.As a fragrance consultant, you will be responsible for meeting customer needs, recommending additional services, and demonstrating product knowledge.You will be part of a team...
-
Retail Sales Consultant
4 days ago
Geelong, Victoria, Australia Country Road Group Full timeWe are seeking a dedicated individual who shares our passion for fashion and exceptional customer service to join our team as a Sales Consultant. Casual Sales Consultant - Geelong - VICAbout the role:Collaborate with your team to deliver exceptional customer experiences through knowledgeable service and seamless execution of operational processes.Ensure...
-
Customer Support Specialist
6 days ago
Geelong, Victoria, Australia Dan Murphy's Full timeCustomer Assistant Role at Dan Murphy'sWe're seeking an enthusiastic Customer Assistant to join our team at Dan Murphy's. As a key member of our store team, you'll be responsible for providing exceptional customer service and creating memorable in-store experiences.About the RoleDeliver outstanding customer service by engaging with customers, answering their...
-
Compassionate Customer Care Representative
4 days ago
Geelong, Victoria, Australia Southern Metropolitan Cemeteries Trust Full timeCustomer Support Consultant PositionAs part of our Customer Support team, you will be at the forefront of creating a positive and empathetic experience for our customers. With ongoing training and development, you will discover a rewarding culture built on shared values, a drive to do your best, and care for one another.Key Responsibilities:Manage customer...
-
Principal Consultant
3 weeks ago
Geelong, Victoria, Australia Insight Full timePrincipal Consultant – Data & AI Location: This is a hybrid opportunity based in Melbourne where you will work 2 days in the office, 3 days a week from home – some client engagements may require more time on site. Now is the time to bring your expertise as a Principal Consultant in Data & AI to a Fortune 500 Solutions Integrator where...
-
Casual Customer Service
3 days ago
Geelong, Victoria, Australia Telstra Full timeTelstra is hiringWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.Our Leopold store is hiring a Retail Consultant to join the team on a casual basis. Working in a Telstra Retail Store is not...
-
Fragrance Consultant
16 hours ago
Geelong, Victoria, Australia Myer Pty Ltd Full timeAbout MyerWe are a company with a long history of providing exceptional customer experiences. Our commitment to our customers is unwavering, and we strive to make every interaction with us a positive one.As a fragrance consultant at Myer, you will be part of a team that shares these values and is passionate about delivering outstanding service to our...
-
Customer Support Coordinator
4 days ago
Geelong, Victoria, Australia Colac Area Health Full timeAbout Barwon HealthWe are one of the largest and most comprehensive regional health services in Australia, providing care at all stages of life and circumstance. Our services cover the full spectrum from primary care, community services, aged care, rehabilitation, mental health, emergency and acute care.We serve more than 500,000 people through the efforts...
-
Round the World Travel Consultant
16 hours ago
Geelong, Victoria, Australia StudentUniverse Full timeJoin Our TeamWe're seeking a motivated Travel Consultant to join our Round the World team at Flight Centre. As an airfare expert, you'll help plan and book complex travel itineraries for our customers.Our CultureAt Flight Centre, we value individualism and creativity. We offer a supportive environment where you can grow your career and develop your...
-
Travel Consultant Airfare Specialist
16 hours ago
Geelong, Victoria, Australia StudentUniverse Full timeAbout the RoleWe're seeking an experienced Travel Consultant to join our Round the World team at Flight Centre. As an airfare expert, you'll help plan and book complex travel itineraries for our customers.What We OfferCompetitive salary package with uncapped incentives, hybrid working arrangements, incredible travel deals, and a supportive environment to...
-
Luxury Travel Consultant
16 hours ago
Geelong, Victoria, Australia StudentUniverse Full timeAbout the RoleWe are seeking a highly skilled and ambitious Luxury Travel Consultant to join our team. As a consultant, you will be responsible for researching, designing, booking, and managing every detail of our clients' luxury travel experiences.With a strong background in leisure travel and prior experience working with GDS systems, you will have the...
-
Support Specialist Position
4 days ago
Geelong, Victoria, Australia Southern Metropolitan Cemeteries Trust Full timeJoin Our TeamWe are a purpose-driven organisation that values people-centricity and exceptional customer care. As a Customer Support Consultant, you will play a pivotal role in guiding families through preplanning and at-need enquiries, offering crucial support and information during emotionally challenging circumstances.Key Responsibilities:Be the initial...
-
Customer Support Coordinator
4 days ago
Geelong, Victoria, Australia Colac Area Health Full timeEnter reference number, job title or keywordsSelect how often (in days) to receive an alert: Create AlertAbout Barwon HealthBarwon Health is one of the largest and most comprehensive regional health services in Australia, providing care at all stages of life and circumstance. Services available through Barwon Health cover the full spectrum from primary care,...
-
Travel Consultant
10 hours ago
Geelong, Victoria, Australia RACV Full timeGeelong | Full-time | Hybrid roleTRAVEL Bonus Scheme, Famils & Supplier IncentivesGenerous employee benefits & discounts on RACV products and resortsGreat things start hereBe part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy...
-
Sales and Customer Support Representative
4 days ago
Geelong, Victoria, Australia The Reject Shop Full timeWe are seeking a highly skilled and motivated Sales and Customer Support Representative to join our team in Victoria. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining store operations, and promoting our products and services.Key Skills and Qualifications:Customer-focused approach with...