Success Architect, APAC CS

Overview

Join to apply for the Success Architect, APAC CS role at Meltwater.

About the Role: We are hiring a Success Architect to lead strategic client value realization for our top enterprise customers across China, Japan, ANZ, and South Asia. You will act as the senior-most post-sales advisor, working closely with C-level stakeholders to design and deliver solutions that drive retention and growth. Success Architects play a pivotal role in supporting Meltwater's most critical and strategic customers. They provide expert guidance on solution design, ensuring scalability, and adherence to best practices. They help optimize efficiency and reliability while proactively identifying risks and recommending improvements to maintain technical health. Additionally, they offer strategic insights into enabling customers to plan, develop, and evolve their implementations effectively. Success Architects empower businesses to maximize their investment, aligning technology with business goals for long-term success.

Responsibilities

• Help drive Gross Revenue Retention (GRR) for Enterprise accounts in APAC
• Partner with Client Success and Sales teams to drive executive alignment, product adoption, and renewal success
• Partner with our most strategic and high-priority customers, assessing their implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability and feature adoption
• Serve as a trusted technical SME within the broader Customer Success organization, providing proactive and reactive guidance on architecture, technology strategy, thought leadership and product best practices
• Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership
• Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions
• Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth
• Uncover new and evolving use cases and buying centers
• Act as the voice of the customer to influence product development and roadmap
• Deliver thought leadership in client forums and regional events

Qualifications

• 8+ years in enterprise account management, consulting, or SaaS customer success
• Familiarity with APIs and integrations; knowledge of data structuring and data architecture; ability to become a platform expert
• Experience working with C-level stakeholders in China, Japan, ANZ, and SEA, ideally with consumer intelligence, marketing, communications and/or PR personas
• Strong understanding of enterprise SaaS value drivers (esp. analytics, media intelligence, data)
• Exceptional communication, commercial judgment, and problem-solving skills
• Comfortable navigating matrixed global organizations

What We Offer

• Flexible paid time off options for enhanced work-life balance
• Gym & wellness allowance through our partnership with ClassPass
• Community Outreach Days with paid days off based on tenure
• Car Lease Benefit partnered with Autopia (novated leasing)
• Employee assistance programs for mental health, legal, financial, wellness, and more
• Complimentary CalmApp subscription for you and loved ones
• Hybrid work environment offering balance
• Family leave program that grows with tenure
• Ongoing professional development opportunities
• Full-time position
• 120-140k base plus OTE

Where You'll Work

Sydney/Melbourne

When You'll Join

2025

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by applicable laws.

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