Customer Service Consultant

Overview

Peoplecare Health Insurance is a member-owned not-for-profit health insurer that exists purely to benefit its members. At Peoplecare, we genuinely care about the health and wellbeing of our members and are united by a commitment to providing exceptional customer service, support and value for our members.

Peoplecare is an Illawarra-based company with members throughout Australia. We also manage a number of external health funds and operate an optical and dental clinic. We pride ourselves in delivering outstanding personal service, offering value health cover, and making health insurance easy.

Peoplecare is one of the most sought-after employers of choice in the region. Our exceptional workplace culture prioritises employee engagement, professional growth, and creating a supportive and rewarding environment for our team.

Are you passionate about helping people and making a real difference in their lives? Do you thrive in a fast-paced, supportive team environment where things are always moving and evolving. If so, we'd love to hear from you

Position

As a Customer Service Consultant within the Overseas Visitors Health Cover team, you'll deliver exceptional service and advice to our customers, ensuring all interactions align with our policies and the industry requirements under the Private Health Insurance Code of Conduct.

At Peoplecare, we put people first - our members, our team, and our community. You'll be part of a culture that values kindness, innovation, and continuous learning.

We'd Love To Hear From You If

• Have experience in customer service, call centres, or member services
• Are calm, courteous, and professional - even under pressure
• Have strong communication skills (verbal and written)
• Have a knack for problem-solving and a solution-focused mindset
• Have experience with a variety of computer software and systems (MS Office, Outlook, etc.)
• Have a team-first attitude and a drive for continuous improvement
• Bonus points if you've worked in health insurance or a similar industry

We are proud to be an equal opportunity employer that celebrates diversity. To us an inclusive workplace is one where everyone feels valued, respected, and empowered to thrive. Our team is made up of individuals from a wide range of backgrounds, experiences, and perspectives, united by a shared commitment to making a meaningful impact.

Peoplecare is a proud not-for-profit private health insurer and multi-award winning Illawarra based company, with a unique workplace culture that has a strong focus on Staff Engagement.

The Peoplecare Way

At Peoplecare, we have a love for people and genuinely care about improving their health and wellbeing. We show this love and care by embracing our four key ways of working. We call this 'The Peoplecare Way'.

• Lean in
• Own it
• Value People (above all else)
• Evolve Together

Note: Happy Peoplecarers mean happy customers Here are some of our benefits we offer our Peoplecarers:

Benefits

• Competitive salaries & package options
• Life Insurance & Salary Continuance Benefits
• 20% leave loading
• Special leave – up to 5 extra days for whatever reason you like
• Private Health Insurance Staff Benefit for Peoplecarers
• Staff discounts for optical purchases at Peoplecare Optical & Dental
• Discounted travel insurance & Roadside Assistance with Allianz
• Access to discounts and Wellbeing Centre via V.I.P. (Reward Gateway)
• Novated leasing
• Fitness Passport
• A great workplace culture

Position Details

To view the position description, please visit the link by copying and pasting it into your browser: https://peoplecare.elmotalent.com.au/uploads/peoplecare/files/Customer%20Service%20Team%20Consultant%20Position%20Description%20Jan%202025(3).pdf

For more info on our benefits, visit our Careers page here: https://www.peoplecare.com.au/about-us/careers/

Application Information

We're seeking candidates for either full time or part time positions, with a strong preference for full time availability. Part time applicants should be available for a minimum of three full working days per week or five shorter days.

Successful candidates must complete a police check prior to commencing with Peoplecare.

Applications close Tuesday 23 September, 2025. If you would like to discuss the position further before applying, please reach out to our recruitment team on 4224 4950.

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