Senior CX Designer

2 weeks ago

Sydney, New South Wales, Australia Hearing Australia Full time
Overview

Hearing Australia is a trusted leader in our field. We exist to support and empower people through hearing health when and where they need it. This role is for a Senior Customer Experience Designer who will transform insights into impactful solutions that reduce pain points and add value for customers and the business.

What you will do and where you fit: contribute to seamless, inclusive, and meaningful customer experiences across digital, in-centre, and phone interactions.

What You'll Do
  • Lead customer research and insight-driven design during discovery phases.
  • Map customer journeys and identify pain points across digital and physical touchpoints.
  • Create wireframes, prototypes, and high-fidelity mock-ups using tools like Figma or Adobe XD.
  • Facilitate co-design workshops and apply design thinking and lean methodologies.
  • Develop customer experience strategies aligned with operational processes.
  • Influence senior leadership through compelling business cases and strategic recommendations.
  • Stay ahead of industry trends and contribute to continuous improvement.
What You'll Bring
  • 2–5 years of experience in CX/UX design, ideally within the health sector.
  • Proficiency in human-centered design, user testing, and customer research.
  • Experience with LEAN or Six Sigma methodologies (Green Belt desirable).
  • Strong visual design and UX capabilities.
  • Excellent communication, collaboration, and time management skills.
  • A proactive, customer-focused mindset with a drive for results.

What matters most? Your drive to help anyone and everyone who needs us. And you'll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.

Why Hearing Australia

There's so much to love about a role with us. We are an Equal Opportunity Employer and embrace diversity, equity and inclusion. We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can participate fully in our recruitment experience.

Let's create the gold standard of hearing care

We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver's licence and must have rights to work in Australia.

Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are committed to building a diverse and inclusive culture from within.

Seniority level: Mid-Senior level | Employment type: Full-time

Job function: Design, Art/Creative, and Information Technology | Industries: Wellness and Fitness Services and Hospitals and Health Care

Flexible work arrangement opportunities to support work, personal and family commitments, attractive employee benefits (salary sacrifice superannuation, private health cover discount, wellbeing programs, salary packaging, discounts across retailers).


#J-18808-Ljbffr

  • Cx Designer

    2 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    **How will I Help?**The Senior CX Designer is responsible for leading engagement activities across Group Procurement and the broader business to ensure systems, processes, off-system solutions are designed to achieve desired customer experience.Working within Digital Procurement Program, the role will integrate closely with the Digital Continuous Improvement...

  • Cx Designer

    2 weeks ago

    Sydney, New South Wales, Australia Zurich Insurance Full time

    **A new adventure awaits**How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a great organisation that empowers wellbeing sound like to you?At Zurich we're on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the...

  • Senior CX Designer

    2 weeks ago

    Sydney, New South Wales, Australia Hearing Australia Full time

    OverviewHearing Australia is a trusted leader in our field. We exist to support and empower people through hearing health when and where they need it. This role is for a Senior Customer Experience Designer who will transform insights into impactful solutions that reduce pain points and add value for customers and the business.What you will do and where you...

  • Principal Cx Designer

    1 week ago

    Sydney, New South Wales, Australia Nbn™ Full time

    Job ExpectationsBuild your career and Australia's future.Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.A fantastic opportunity at nbn, Australia's largest infrastructure...

  • Senior Cx Operations Analyst

    1 week ago

    Sydney, New South Wales, Australia Employment Hero Full time

    Overview Senior CX Operations Analyst - Remote at Employment Hero.Join to apply for the Senior CX Operations Analyst - Remote role at Employment Hero.Employment Hero is on a mission to make employment easier and more valuable for everyone.Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since 2014, we've...

  • Senior Cx Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Employment Hero Full time

    Overview Senior CX Operations Analyst - Remote at Employment Hero.Join to apply for the Senior CX Operations Analyst - Remote role at Employment Hero.Employment Hero is on a mission to make employment easier and more valuable for everyone.Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since 2014, we've...

  • Senior Cx Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Employment Hero Full time

    Overview Senior CX Operations Analyst - Remote at Employment Hero.Join to apply for the Senior CX Operations Analyst - Remote role at Employment Hero.Employment Hero is on a mission to make employment easier and more valuable for everyone.Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since 2014, we've...

  • Senior Cx Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Employment Hero Full time

    OverviewSenior CX Operations Analyst - Remote at Employment Hero.Join to apply for the Senior CX Operations Analyst - Remote role at Employment Hero.Employment Hero is on a mission to make employment easier and more valuable for everyone.Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since 2014, we've...

  • Senior CX Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Employment Hero Full time

    OverviewSenior CX Operations Analyst - Remote at Employment Hero. Join to apply for the Senior CX Operations Analyst - Remote role at Employment Hero.Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since 2014, we've...

  • CX Innovation Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeecustomer Full time $90,000 - $120,000

    Senior CX Designer RoleThis is a senior role that leads engagement activities across Group Procurement and the broader business to ensure systems, processes, off-system solutions are designed to achieve desired customer experience.