Client Success Manager

Agency Mavericks is HIRING

Are you the motivated and dynamic Client Success Manager we are looking for?

Are you an experienced client relationship manager who loves helping people achieve their success? Then this could be the dream role for you

If you've got a passion for digital marketing and helping agencies grow, you're skilled in interpersonal relationships and you're a lightning fast learner, you might just be the person we're looking for.

We're a global coaching company helping digital agency owners achieve financial and time freedom so that they can spend more time doing the things that they love to do.

You'll be part of a company that has one main goal: to guide our clients to success and be there every step of the journey. We'll be working side-by-side to create a world-class experience for our clients, creating an abundance of happy agency owners.

We're growing so quickly that we need a new Client Success Manager to join our team

ABOUT YOU

The ideal person wants to grow with us, positively inspiring both our team and our communities to outperform their expectations.

• You are smart, fast and confident.
• You have super high emotional intelligence.
• You operate with integrity.
• You are extremely organised with attention to detail.
• You are a natural communicator with excellent interpersonal skills.
• You have supported clients before, working closely with them to meet their unique needs and goals.
• You are extremely accountable for your outcomes.
• You are outgoing and passionate about helping others succeed.
• You thrive on personal development. You know the value of coaching.
• You are able to inspire and motivate people and have a talent for identifying and overcoming obstacles that stand in the way of their success.
• You demand excellence of yourself and thrive on feedback.
• You are energised and create energy.
• You are results-focused and drive yourself to get the best results.
• You are a lightning fast learner.
• You're highly resilient and adaptable.
• You have worked online before and are comfortable with Google, Slack and Zoom.
• You have a solid understanding of digital marketing, as well as a good understanding of business strategy and management principles.
• You absolutely need to want to grow

Thinking that the role was tailor-made for you? Read on to learn more.

ABOUT THE ROLE

The Client Success Manager role reports directly to our Head of Client Transformation, while also working closely with other key members of the team.

• You will be our members' first point of contact once they join our club or program. You will be by their side every step of their journey with us to ensure they have everything they need to succeed.
• You will conduct one-on-one Onboarding Calls to welcome new members into the program.
• You will support our clients and develop customised coaching plans to help them meet their unique needs and goals.
• You will maintain accurate client data and ensure we are in regular meeting rhythms with all members. You will review and update Client Health Scores and assist with Quarterly Plans.
• You will run one-on-one client accountability calls to ensure our members are on track to achieve their quarterly goals.
• You will monitor our members' attendance and engagement within the community and implement retention strategies to ensure each member achieves their success and our average client lifespan is met or exceeded.
• You will ensure that all client queries are resolved within a timely manner.

This is a completely remote position and we would love this position to work in the Australian Eastern Time Zone (AEDT/AEST) or for you to be based in Australia.

We are looking for someone to work 30 hours per week and who wants to be a part of a movement and be an integral part of our team: It has to be hell yes from both of us

WHAT YOU'LL GET WHEN YOU JOIN OUR TEAM

The BEST culture that you can get We want everyone on our team, including you, to have an impact on the people around you. When we improve our clients' lives, they can improve the lives of others. Everyone on our team shows creative courage, takes massive action and we are all about sharing the love, it's an abundant world and we love nothing more than inspiring people to be the best version of themselves. We LOVE helping each other and our clients win like nobody's business.

Full Training and Support - Every new team member will go through a 4 week training course to make sure you are fully confident in your role. We will provide training on our processes, and you will have an intrapreneurial mindset. You will become a master of our content and receive our in house training and support valued at over $25,000. We also run a peak performance environment with daily, weekly and quarterly support to make sure you reach your goals.

Travel with our team to our events: Join us and our clients at our bi-annual 3-day intensives. You'll be staying in luxury and dining at the best restaurants with our amazing team and clients.

Generous salary – We want Australia's best talent and reward as such.

READY TO APPLY?

Click "Apply" or go here to apply: https://careers.agencymavericks.com/app-csm, include the phrase "Top Gun" in the "Anything else you want to tell us?" section of the application form.

We look forward to meeting you soon

If you know someone who would be a good fit for this, please pass this opportunity along.

Thank you for sharing the love and helping us grow