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Operations Support

4 weeks ago

Canberra, ACT, Australia BAE Systems Digital Intelligence Full time

BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.

As a Sales Operation support specialist you will be responsible for supporting the wider team in managing bid and sales activities, process and governance in support of Business Winning.

The role will manage discreet packages of work (as directed by other team members) in support of specific bids and/or will provide administrative support to the wider activity of the team e.g. activities, process and governance.

The role holder must possess an active Baseline or NV1 security clearance to commence the role.

Responsibilities

  • Supports in aspects of the planning and execution of sales operation
  • Supports the sales support in a timely and efficient manner, schedules and oversees key reporting
  • Helps the Strategy and Growth team to define, tailor and implement a suitable Bid process to fit the Opportunity (building on process mandates and best practices available)
  • Supports administration of Strategy and Growth team in client engagement, brief preparation, site visits for enhanced client and partner engagement
  • Client and partner engagement in support of sales opportunities and bid support
  • Interacts with stakeholders at all appropriate levels across DI Australia and BAESA
  • Helps administer the schedules and budgets
  • Ensures all key data is stored in a suitable repository
  • Manage Salesforce reporting and ensure opportunity owners maintain rigour with data.
  • Supports regular status review meetings
  • Supports and promotes Business Development tools e.g. Business Winning Toolkit, Capture Plan Templates, Bid Content Library, Blue Sheets, etc.
  • As related to Sales Operations and Support, proactive management of the diaries, appointments and commitments of the S&G Team
  • Manage and effectively prioritise the Head S&G's in-boxes, bringing urgent action items to their attention, when capacity allows
  • Receive, acknowledge and process all invitations for General Manager including key stakeholder engagements
  • Managing all documents created by or sent to S&G, storing them efficiently and effectively, tracking where documents are stored, who they have been sent to, who they came from, etc
  • Setting up and managing document shares and folders, ensuring only appropriate staff has access to those shares, folders and documents
  • Preparing and collating inputs into briefing packs for regular for ensuring both timeliness and completeness
  • Meeting, Travel and Financial management including visitor site access, meeting room bookings, travel approvals and bookings, expenses acquitals, etc
Additional Accountabilities

Leadership Qualities:
  • Manages own workload
  • May be called on to induct other team members
  • May be called on to share best practice, lessons learned and experience to the rest of the team
  • Does not lead a team
Nature Of Impact
  • Accountable and responsible for quality and timely delivery of own work, and for quality of creative solutions given to the businesses
  • Check point with supervisor and/or other team members
  • Direct impact on their immediate team
  • Ability to produce high quality work to deadlines essential
  • Accuracy and attention to detail important
  • Solutions are external and internal
Area Of Impact
  • Across organisation and into some clients
  • Delivery of sales operations support can be for any function which therefore impacts their impact
  • Service provided across the business unit/area of business
Functional Knowledge

Knowledge, Skills and Qualifications
  • Initially tasks are assigned, candidate then expected to manage that project through to delivery
  • Closely supported by Supervisor or colleagues but does take ownership for own tasks
  • Understands own role, and how they sit in organisation
  • Can apply sales operations support to any area of the business
  • Requires a basic understanding and knowledge of the area in which the role operates, with a comparable level experience of working in sales operations or a complimentary area of specialism
  • Has some awareness of business winning environment with further willingness to learn
Business Expertise
  • Knowledge of the area and how the area reaches its objectives.
  • Understand how the team operates and integrate to meet overall objectives
  • Continuing to develop knowledge of own business unit and how this relates to wider BAE Systems UK
  • Understands the organisation's strategy
Skills

Problem Solving:
  • Ability to solve problems in different ways – some routine judgment in straightforward situations, others more complex
  • Ability to produce innovative solutions and provide creative solutions to problems
  • Will use previous experience and examples to solve problems and provide solutions
  • They will judge which is the most appropriate and check in with supervisor if in doubt
  • Makes straightforward judgements by selecting appropriate solution from defined guidelines
  • To have a proactive approach to solving problems, working with the wider team to develop solutions.
  • An ability to understand when to escalate matters for senior input.
  • Procedures fully understood and role holder confident in solutionising from these procedures.
Interpersonal Skills
  • Communicating with a wide range of stakeholders - Ability to communicate competently with colleagues and superiors throughout the business
  • Prioritising workload with manager and communicating this to internal and external customers as agreed
  • Challenging constructively to ensure development of solutions which meet business needs
  • Ability to work within a team.
Life at BAE Systems Digital Intelligence

We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day.

By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance well-being.

Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds – the best and brightest minds – can work together to achieve excellence and realise individual and organisational potential.

Division overview: Functions

At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and the business could not operate without all the dedicated work of our Functions teams. From Finance & Operations through Communications & Marketing, to HR and Site Operations and more, our Functions teams enable our divisions to implement ground-breaking digital transformations and crucial defence software.

As part of Functions, you will be supporting and partnering with our global business from the backline, being a strategic advisor within your specialist area, and ensuring the business runs smoothly and efficiently. We all have a role to play in defending our clients; and this is yours.
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