Information Technology Support Engineer

3 weeks ago

Williamstown, South Australia Searchability® Full time

Level 2 Support Engineer

On-site 5 days per week / Newborough / Azure, M365, VMware, Cisco

  • Located in Newborough, Victoria
  • On-site, 5 days a week,
  • Up to $85k+ Super
  • Minimum 3 years of experience in a helpdesk role
  • Experience troubleshooting using a remote desktop, supporting a range of clients
  • Call me on 0480 509 259 or email your CV to Megan.wells@searchability.com.au

WHO ARE WE?

We are committed to leading in Managed Services and growing with the opportunities that new technologies bring. We specialise in providing a client focused service whilst maintaining a high-quality deliverables such as minimal downtimes and efficient support to all clients. We are a highly recommended MSP primarily based in regional Victoria with an expanding client base, therefore due to growth, we a searching for a Level 2 Support Engineer with knowledge across M365, Cisco and Virtualisation practices.

WHAT WILL YOU BE DOING?

As a Level 2 Support Engineer you will handle escalated issues from Level 1, providing more in-depth troubleshooting across Microsoft 365, Active Directory, networking, and endpoint management. you will set up and support user devices, manage system access, resolve complex tickets, and ensure smooth day-to-day IT operations, escalating only the most advanced problems to senior engineers.

WE NEED YOU TO HAVE…..

  • Experience within a Managed Service Provider (MSP)
  • Previous experience troubleshooting Cisco Networks across LAN/WAN as well as VoIP
  • At least 3 years' experience with M365 and Azure
  • understanding and demonstrated knowledge of root cause analysis within a helpdesk role
  • Strong communication skills
  • Driver's License and a readily accessible vehicle

IT'S NICE TO HAVE…..

  • Azure and Microsoft Certifications
  • Understanding of the Citrix environment
  • Experience with 3CX will be beneficial

IT'S NICE TO HAVE…..

  • Microsoft Certifications

TO BE CONSIDERED…..

Please apply by emailing me directly to megan.wells@searchability.com.au. For further information please call me on 0480 509 259. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Also feel free to connect with me on LinkedIn. Just Search: Megan Wells.

KEY SKILLS:

Azure, M365, VMWARE, Cisco

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