Customer Service Team Leader

South Eastern Suburbs Melbourne Permanent Save Job Fast-Paced & Growing Business Notting Hill Location, Free Parking About Our Client Our client is a new and exciting business in the exciting world of B2B Freight and Business solutions. With a growing and developing customer base, they have expanded their customeroperations and now require a new Team Leader to manage, grow and process internal talent. This is an excellent opportunity for a new and/or experienced Team Leader to progress their own career in a fast-paced environment. Job Description Reporting to the Customer Service Manager, your main role and responsibilities will include but not limited to: Leading a team of up to 8 customer service officers, to complete daily tasks in line with key KPI metrics. Hands-On in assisting the team in answering calls, e-mails, and webchat customer enquiries. Assisting in the recruitment and training of new staff. Continual Training and development of all current team members on new systems and processes. Daily internal communications with finance, warehouse, sales, and operations team. Review and development of outdated SOPs in the customer service team. Be the main point of escalations, should there be any customer complaints or issues. Ad-hoc duties as requested by the manager and senior leadership team. The Successful Applicant We are looking for a highly motivated customer service people leader, someone who is dedicated to the development of the team and completing daily tasks to a high standard. A candidate who likes to develop and invest in people, especially employees who have previous limited customer service experience is required. You will need to be able to work effectively in a fast-paced environment as well as prior experience in a leading/mentoring role would be highly regarded. Any experience in distribution, transport, logistics, or retail would also be considered advantageous. What's on Offer You would be joining a hardworking, friendly team that recognise and celebrate outstanding employees plus additional benefits of: Notting Hill location with Parking On-Site. Fast Paced and Career Developing Role. Permanent, Full-Time, Monday - Friday, no weekends $75K - $85K Plus Superannuation, Pending Experience. Rapidly Growing Australian Business. Contact James Stewart Quote job ref JN-072022-5672573 Phone number +61 3 8616 6219 Job summary Function Specialisation What is your area of specialisation? Location Job Type: Consultant name James Stewart Consultant phone +61 3 8616 6219 Job Reference JN-072022-5672573 Save Job SimilarSave Job Northern Suburbs Melbourne Permanent AU$55,000 - AU$60,000 Save Job Smithfield Permanent Save Job Pyrmont Permanent Save Job Northern Suburbs Melbourne Permanent AU$60,000 - AU$65,000 Save Job International Temporary Save Job Melbourne CBD Permanent AU$55,000 - AU$60,000 Save Job Bondi Junction Permanent AU$80,000 - AU$90,000 Save JobPermanent AU$65,000 Save Job Sydney CBD Temporary AU$62,395 - AU$72,794 Add to home screen This website has app functionality. Add it to your home screen for fast access and offline features. 1) Press the share button 2) Press 'Add to Home Screen' General Accreditations Jobs by function Browse Jobs Browse jobs by Function Function Contact Our Offices Page Personnel is a business name of Michael Page International (Australia) Pty Limited (ABN 58 002 872 264) and is part of the PageGroup.Registered office: Level 21, 9 Castlereagh Street, Sydney NSW 2000

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