NRMA Roadside Service Provider

3 weeks ago

Newcastle, New South Wales, Australia The NRMA Full time

Purpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands. We started by being a voice for safer roads and providing legendary roadside assistance, but now we do so much more.

From spectacular holiday destinations, car rental, ferries and cruises, to leading the EV charging roll-out and preparing for the future of driving, to speaking out for change and supporting sustainable travel.

Forget what you thought you knew about the NRMA. Come take a closer look, and you'll realise that being a part of our team is about more than just a job - together, we'll go further and make a difference.

Job Description

  • Are you a qualified mechanic or auto electrician who is passionate about working with purpose?
  • Do you want to be part of an inclusive team that values gender equality and diversity?
  • Would you like to be part of an iconic Australian brand dedicated to delivering great customer service?

This is the role for you

What You'll Do

As an NRMA Roadside Patrol you'll play a critical role in supporting our members.

You will provide a range of emergency roadside assistance, deliver exceptional member service and use your automotive expertise to keep our members moving in the safest way – and when they need it most. You will respond to service calls to diagnose and troubleshoot mechanical breakdowns, change flat tyres, jump-start vehicles, provide fuel delivery, sell and install batteries, assist lock outs & ensure all customer and job information is recorded accurately.

You will represent the NRMA brand performing your role with integrity, valuing diversity and living our playbook values.

Your roster

We are recruiting full-time employees to work a base of 38 hours per week between 06:00 – 24:00 , on a scheduled roster between Monday to Sunday offering attractive penalty rates . Your rosters will be supplied in advance enabling you with the flexibility to plan for positive work /life balance.

What You'll Bring
  • Automotive/Motor Mechanic Tradesperson Certificate (NSW Fair Trading)
  • Valid Australian Driver's License (minimum full license C class)
  • Experience in mechanical repair with an understanding of motor vehicles and the motor vehicle industry
  • Knowledge of work, health and safety practices and successfully apply these skills to motor vehicle repair/servicing and customer service
  • Ability to utilise mechanical and electrical automotive expertise to assess the appropriate action to keep our members moving in the safest way
  • Strong communication and customer focus with proven ability to work with a range of diverse communities
  • Team player attitude driven to maintain a positive and strong work ethic to support others
  • Ability to remain calm and focused when under pressure whilst always demonstrating empathy and understanding to our customers
  • Motivated self-starter – driven to self-develop & keep updated with new technical skills and industry trends

What's in it for you?

To help our employees feel valued, engaged and celebrated we provide a range of employee benefits including:
  • 5 weeks annual leave
  • Free Roadside Assistance - for 2 vehicles covered under our Complete Care (valued at $410)
  • Generous discounts on NRMA Insurance
  • Branded and equipped work vehicle
  • Indepth induction program and ongoing technical training and development provided
  • Access to exclusive MyNRMA member marketplace benefits - including discounts on fuel, movie tickets, attractions & experiences, cafes & restaurants and many more
  • 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements

If this sounds like what you have been looking for and you're ready to really make a difference we are waiting to hear from you

Follow the apply link to submit your CV and to answer some initial screening questions. Shortlisted applicants will be invited to complete a phone interview (please monitor your email inbox including junk mail) .

Already applied? If you have applied for this position within the last 6 months, you don't need to reapply – your application will be assessed, and we will be in touch if your application is shortlisted further.

Please note: an offer for this role will be subject to successful pre-employment checks including reference checks, pre-employment medical assessments and a National Police Check. A Driving History check will be requested prior to the interview stage and must pass NRMA's d riving history requirements for this position.

We're for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That's why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.
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