Retail Operations Consultant

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The Lottery Corporation is Australia's largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community.

We're the team who bring you Australia's favourite lottery games. For more than a century, we've been playing our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners and our community.

Share joy, spark possibilities and join the winning team today

The Retail Operations Consultant is integral to the success of The Lottery Corporation's Channel team. The role provides dedicated support to over 300 retail outlets, providing support (predominantly via phone and email) that allows them to focus on growing sales from The Lottery Corporation products and services, and improve the viability of their overall business.

While the role is not field-based, it provides critical support to field-based Business Development Managers as they provide insight and influence a network of franchisee retailers to improve the performance of their business. The Retail Operations Consultant applies a detailed understanding of internal ways of working, procedures, and knowledge of the fundamentals of the lotteries franchise system to help Business Development Managers and Retailers improve business performance. Please note this role is a 6 month, fixed term contract based in Sydney (George Street).

What you'll do

• Collaborate closely with Business Development Managers (BDMs) by providing actionable insights and shared strategies that enhance their ability to influence retailer behaviour, drive customer satisfaction, and improve revenue performance across their territory.
• Provide ad hoc support to retailers and internal teams who need assistance with materials or other requirements of The Lott, such as the content of a report, dashboard, or other process, to help them understand how it applies to their business.
• Regularly monitor fundamental competencies including but not limited to retailers completing training, retailer attendance at mandatory events (which may be virtual), formal recordkeeping of outlet standards improvement plans, and supporting individual retailers as they remedy any other non-compliance measures.
• Collaborate with other Retail Operations Consultants to identify common trends and operational issues that prevent retailers from focusing on their customers and revenue.
• Maintain effective communication channels with franchisees, while fostering alignment and collaboration with internal stakeholders across departments such as Warehouse and Distribution, Marketing, Training, Franchise Contract Management, and Contact Centre to achieve business goals.
• Foster collaboration by actively sharing best practices, operational insights, and success stories among franchisees through virtual platforms.
• Contribute to the continuous improvement of operational support processes through virtual feedback, suggestions, and cross-functional collaboration.

What you'll bring

• Preferred qualifications include prior experience in operations support or a related field.
• Familiarity with virtual support methods is a plus.
• Proficiency in compliance requirements, industry standards, and best practices within highly regulated industries, such as gambling, is highly desirable.
• Effective virtual communication and interpersonal skills for building connections with franchisees, field consultants, and internal teams.
• Strong attention to detail, multitasking ability, and ability to meet deadlines.
• Exceptional problem-solving capabilities, adept at data analysis, trend identification, and proposing solutions.
• Proficiency in leveraging technology tools and systems, encompassing reporting dashboards and data analysis instruments.
• Customer-centric approach, demonstrating a commitment to helping franchisees build sustainable businesses.

What you'll get

Not only will you receive an awesome candidate experience from our caring Talent team, the benefits of working with us are pretty good too

The list is extensive but here are a few:

• Join an amazing team who are ready to welcome you and set you up for success. Our people are warm, engaging and passionate. We love what we do and have fun along the way.
• Deliver extraordinary results while balancing work and life with our flex for great outcomes approach.
• Find your balance with a variety of leave types such as three days of TLC leave, purchased leave and 18 weeks\' parental leave for all new parents, regardless of gender or family type.
• A true sense of belonging. We\'re committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Support, employee inclusion networks and diversity memberships and celebrations.
• Feel valued with experiences that are tailored to you, we\'ll always start from a \u201cyes\u201d.
• Support your health and wellbeing with our comprehensive (and free) app to support you and your family\'s mental and physical health.
• Make positive impacts with opportunities to volunteer with our community partners. We\'ll also dollar match fundraising efforts of our employees lending their support to registered charities.
• Ignite your potential with our dedicated learning and development platform with resources from leadership to technology to support your bright future.
• Maximise your home workspace with our home office reimbursement payment.

About The Lottery Corporation

The Lottery Corporation Limited (ASX: TLC) is Australia's leading lottery company with licences and approvals to operate in each Australian state and territory, except Western Australia.

Best known for The Lott and Keno, we\'re proudly one of the highest-performing lottery businesses in the world.

For more than a century, we\'ve been supporting Australian communities through lottery taxes, donations, and partnerships. We play our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners, and our community.

We acknowledge the Traditional Custodians and First Peoples of Australia and their continuing connection with the lands on which our offices, retail outlets and venues operate. Through our commitment to reconciliation, we can build a bright and inclusive future together, creating better outcomes for all Australians.

Your online safety is important to us. We\'ll never request payment or credit card details from you to apply for a position at The Lottery Corporation. The most reliable source for available opportunities at The Lottery Corporation is our website.

Role status This is a 6 month, fixed-term contract based in Sydney (George Street).