ICT Release Manager

ICT Release Manager - ICT Support Services

Join to apply for the ICT Release Manager - ICT Support Services role at Queensland Department of Education

ICT Release Manager - ICT Support Services

Join to apply for the ICT Release Manager - ICT Support Services role at Queensland Department of Education

Are you a highly motivated and experienced ICT Release Manager looking to make a significant impact?

Enterprise Technology Services offers an exciting opportunity to ensure stable, secure ICT services for a critical public sector organisation.

You will contribute to digital transformation in education alongside a passionate, collaborative team, all within a diverse and inclusive environment that prioritises its people.

About The Department

The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.

About The Role

As the ICT Release Manager, you will oversee the release management lifecycle, ensuring the seamless deployment of technology changes into live environments while maintaining system stability and service continuity.

You Will

• Lead the development, enhancement, and governance of the release practices, as well as providing guidance of steps required to seamlessly transition of the release into operations ensuring alignment with business and technical needs.
• Provide oversight to ensure releases capture required information including risk assessments, testing, documentation, and stakeholder approvals.
• Collaborate with project teams, business-as-usual (BAU) operations, and process owners to ensure releases are managed appropriately.
• Design and maintain templates and checklists to standardise release planning, execution, and handover to operations.
• Monitor and evaluate release performance, conducting post-implementation reviews to identify opportunities for continuous improvement.
  
  

About You

It is Highly Desirable for you to have:

• Extensive experience in ICT release management within complex, multi-vendor environments.
• Deep understanding of ITIL processes, particularly in release and change management.
• Strong communication, negotiation, and stakeholder management skills.
• Knowledge of Service Management platforms such as ServiceNow.
• Knowledge of software development, deployment processes, development toolsets (Azure DevOps) and corporate-wide ICT architectures.
• Proven ICT Release Management experience.
• Minimum recent ITIL Foundation certification.
  
  

Interested? To Apply:

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
• Attach a 2-page response to the How you will/may be assessed section of the attached role description.
  
  

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.

Salary rate shown is reflective of full-time (1.0 FTE).

The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.

Occupational group IT & Telecommunications

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesGovernment Administration

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