Client Services Coordinator

3 weeks ago

Charles Sturt, Australia The Hospital Research Foundation Full time

The Hospital Research Foundation Group (THRFG) is seeking a highly skilled and compassionate Client Services Coordinator – Programs, to join our team on a permanent part-time basis (0.8 FTE). As a Client Services Coordinator, you will be responsible for coordinating allied health, nursing, and support group programs across the Client and Patient Services (CPS) charities of The Hospital Research Foundation Group. These charities include THRFG – Parkinson's, THRFG – Stroke, THRFG – Arthritis, and THRFG – Creative Health. The CSC – Programs, works closely with the Allied Health and Nursing teams to provide an integrated response to the clients who access our group-based services. In addition to scheduling, onboarding, and monitoring the programs, this role will attend and contribute to the facilitation of some group programs. Additionally, this role provides reception, administrative, and operational support as required.

About THRFG

THRFG is an impactful and dynamic profit for purpose organisation, with national and international impact. Our purpose is simple – together, fight for better health and wellbeing for our community through life-changing medical research and improved healthcare.

We're looking for individuals who possess:

  • A relevant qualification or certificate in an area relating to Community Support, Disability Services, Allied Health Assistant, Aged Care or equivalent experience.
  • Demonstrated relevant work experience in community development, aged care, allied health or similar environment.
  • Experience working with groups or in the community development field – highly regarded.
  • Experience in an administration/coordinator role.
  • High level of proficiency with Microsoft 365.
  • Excellent communications skills, with the ability to interact with clients, families, carers etc.
  • Empathetic, caring and responsive to client needs.
  • Strong administration skills to manage office operational needs.

About the Role

Reporting to the Allied Health Lead, the Client Services Coordinator – Programs, will provide support to THRFG – Parkinson's, THRFG – Stroke, THRFG – Arthritis and THRFG – Creative Health. This role includes:

  • Schedule, organise, and monitor support groups, activity groups, and seminars under direction from the Allied Health Lead.
  • Coordinate logistics including meetings, venues, materials, program calendars, and registrations.
  • Facilitate support and activity groups with guidance from the Allied Health Lead or clinical staff.
  • Communicate with stakeholders via the Client Management System, phone, and other methods.
  • Collect and record patient details (personal, medical, funding info) for group program intake.
  • Ensure all program forms are completed accurately, and client information is updated.
  • Support volunteers and group leaders with onboarding and role engagement.
  • Serve as the first contact for walk-in clients and phone inquiries, offering guidance or referrals.
  • Assist with event and project planning, execution, and evaluation, including data entry.
  • Represent CPS brands at events and assist clinicians on home visits as required.

What we offer at THRFG

  • More than just a job: Join a team deeply connected to our cause and the positive impact we create in the community.
  • Mission-Driven Impact: Make a tangible difference in the lives of others while utilising your communication and coordination skills.
  • Growth Potential: Be part of a rapidly expanding team, with opportunities to develop your expertise and take on greater responsibility.
  • Flexibility: Enjoy the benefits of a hybrid work environment, allowing for a healthy work-life balance.
  • Salary Packaging: Maximise your take-home pay with generous salary packaging options.
  • Join a Dynamic Team: Collaborate with passionate colleagues in a supportive and fulfilling work environment.
  • Wellbeing Focus: We prioritise your wellbeing with benefits such as subsidised gym memberships and flu shots.

If this opportunity excites you, check out the detailed Position Description for more information.

If you'd like to learn more, for a confidential chat please call: Alison Penington– Allied Health Lead on 0403 095 083

Apply now - don't delay, we'll be checking applications as they come in and moving fast

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