Emergency Response Operator Customer Care · Tunstall Eagle Farm ·

3 weeks ago

Brisbane, Queensland, Australia Tunstall Australasia Full time
Help Save Lives from Your Desk

Location: Eagle Farm | Hybrid work available after training

Shifts: Part-time, 30.4 hours per week, 24/7 Roster – penalty rates + 5 weeks' leave for shift workers (Pro rata)

About us

Make a Real Difference – Every Day At Tunstall, we're not your average workplace. As a global leader in telecare and emergency response, we help people stay safe and independent in their own homes. You'll be the first voice our clients hear in moments that matter—from medical emergencies to simple system checks.

About the role

This isn't just another call centre role—it's purpose-driven work that saves lives. We have a part-time, 30.4 hours per week role available on a rotating 24/7 roster. You'll:

  • Answer incoming calls triggered by our clients' medical and duress alarms
  • Dispatch emergency services where required
  • Provide reassurance and remain calm under pressure
  • Follow clear protocols and accurate admin processes
  • Troubleshoot and support for accidental and test alarm calls

You'll be based in our Brisbane office, with hybrid work opportunities available once trained.

What we're looking for
  • A natural people person with empathy and a calm phone manner
  • Strong resilience and ability to stay composed in emergencies
  • Proven customer service experience
  • Good computer skills and fast, accurate typing
  • First Aid certificate (or willingness to obtain)
  • Reliable, team-focused, and looking for a stable, long-term role
Flexibility is Key

We\'re a 24/7 service, so you\'ll need to be flexible for a rotating roster that includes:

  • Evening and weekend shifts (penalty rates apply)
  • Roster provided one month in advance
Why join Tunstall?

We offer a range of benefits to support your success and wellbeing:

  • Hybrid work after training (3–6 months)
  • Above Award pay + penalty rates
  • 5 weeks' annual leave for shift workers
  • Free onsite gym & coffee machine
  • Fun team events and recognition awards
  • Free employee wellbeing counselling
  • Training & growth opportunities in a purpose-led company
  • Free parking (onsite + nearby)
Diversity & Inclusion

At Tunstall, we're proud to champion diversity in backgrounds, experiences, and perspectives. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, and lived experiences.

Ready to Apply?

You need to have the appropriate work eligibility rights, plus we make the onboarding process easy, by covering the cost of required checks once you've got the role:

  • Police Check
  • Working with Children Check (Blue Card)
  • NDIS Worker Check

If you want a role with real purpose, APPLY NOW and join a team where every call matters.


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