Rental Service Officer

4 weeks ago


Melbourne, Victoria, Australia Europcar Full time
Rental Service Officer / Vehicle Service Agent

Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you

We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our South Melbourne team on a full time basis

Why join Europcar?

  • A competitive hourly rate + shift loadings + generous, uncapped incentive scheme
  • Opportunity to maximise your income based on your exceptional performance with our incentive program
  • Ongoing training and development
  • Access to same-day pay via our financial wellbeing provider
  • Employee Referral Program - earn $$ when you successfully refer a candidate
  • Company uniform provided
  • Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more
  • Access to an international brand with opportunities to work nationally and globally
  • Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness
  • Great culture, working with an energetic, supportive and high performing team

Some of the key responsibilities include:

  • Greet customers and assist them in renting vehicles as based on their preferences and needs
  • Process rental agreements accurately and efficiently
  • Address customer inquiries and concerns promptly and professionally
  • Inspect vehicles before and after rental periods, noting any damages
  • Achieve or exceed sales targets
  • Maintain knowledge of current promotions, services, and products to assist with sales efforts
  • Build strong customer relationships to encourage repeat business and referrals
  • Detailing and cleaning vehicles to business quality standards
  • Refuel and transport vehicles

To be considered, you should possess:

  • Previous experience in sales, customer service or retail
  • Car rental experience is highly desirable
  • Strong communication skills and ability to interact with customers
  • Computer literacy skills required
  • Ability to work efficiently in a fast-paced, high-pressure environment
  • Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
  • Valid Australian driver's license with a clean driving record
  • Current and ongoing Australian work rights
  • A positive can-do attitude

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com

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