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Senior Claims Officer

1 month ago

Sydney, New South Wales, Australia Suncorp Full time

Take the next step. Be part of something bigger at Suncorp.

  • Manage a diverse portfolio of Professional and Financial Lines (Profin) Claims
  • Permanent full-time position
  • Sydney, Brisbane or Melbourne based roles / hybrid wfh

This role will see you manage a diverse portfolio of Profin Claims to deliver a "Best in Class" claims experience in accordance with policies and procedures ensuring the most cost-effective and timely outcomes are achieved, working alongside a team of highly experienced claims professionals.

As a senior member of the team, you'll play an integral role in providing technical claims advice and mentoring claims officers to lift technical capability and deliver excellent commercial outcomes.

What you'll do

  • Proactively manage a diverse portfolio of complex/sensitive/high risk Professional and Financial Lines claims end to end
  • Provide specialist technical advice to claims staff on policy coverage, liability, quantum, strategy and reserving
  • Appoint and manage external service providers including External Legal Panel
  • Maintain claim reserves in a timely manner in accordance with reserving guidelines and practices
  • Provide underwriters and claims manager with feedback from issues or risk deficiencies identified during claims management and develop own technical industry knowledge
  • Contribute to the development of the teams' market profile through superior claims service to our targeted market segment

What you'll bring

  • Proven experience within Professional Indemnity/Financial Lines Claims (5-10 years experience mandatory)
  • Prior experience mentoring claims staff in technical claims roles
  • Tertiary qualifications in law, business or insurance (Diploma in Financial Services General Insurance) would be highly regarded (desired)

What we can offer

  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
  • Discounts and offers on a range of retail favourite stores as well as insurance products
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave
  • Invest in your brighter future with ongoing study support and career development programs; and
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact annette_frasca@suncorp.com.au for a confidential conversation.

Advertised: 12 Mar 2025 AUS Eastern Daylight Time
Applications close: 26 Mar 2025 AUS Eastern Daylight Time

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