Vice President of Operations

TAG provides high-touch, personalised travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you're looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

Overview

Vice President of Operations Overview:

We are looking for a full-time (37.5 hours per week) Vice President of Operations who can support our growing Operations Department. As the Vice President of Operations, you will have a diverse and varied role. You'll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties

• Hold accountability for the overall capability, performance and financial results of APAC operations.
• Build positive relationships with stakeholders and key contacts to gain mutual trust and to know, understand and anticipate Company needs and challenges.
• Partner with the Executive Team to gather and interpret Company strategics and proceed to impart and implement business strategy operationally.
• Lead and manage the Leadership Team to sustain capable and successful department leaders, and high-performing staff teams.
• Consult with support functions for awareness of positive or negative impacts on business operations.
• Provide strategic insight and guidance to the COO to maximise the TAG APAC regional mission.
• Define and guide department policy and communications to meet compliance and best practice guidelines, and adherence to industry standards and rules.
• Control costs and monitor P&L budgets for assigned divisions, with focus on revenue, overheads and profits. Contribute to the creation of annual Company forecasts and budgets.
• Drive the development and implementation of effective procedures and workflow processes to improve efficiency and productivity.
• Ensure an effective and quality service is delivered by all departments within positional remit.
• Collaborate with global counterparts to streamline and align business activities wherever possible.
• Devise and develop growth plans to strengthen sales and support initiatives for winning new business and retaining and growing client accounts to achieve margin targets.
• Continually review the travel industry, including suppliers, competitors and market conditions. Identify and react to potential opportunities and tactics, or threats and risks.
• Participate in beneficial internal and external training, conferences, familiarisations and networking.
• Expand, adopt and promote TAG policy both internally and externally as necessary.
• Produce reports or statistical analysis as required.
• Be a leader, coach and mentor to direct reports to facilitate the proper fulfilment of duties.
• Give clear direction and focus on job roles and responsibilities and set team and individual targets.
• Conduct regular 1:1s, cyclical appraisals, and set/review measurable KPIs.
• Recognise high performers for progression/succession and low performers for development/ performance management.
• Set training needs and source learning interventions to fill gaps and enhance knowledge and skills.
• Engage in recruitment and selection as appropriate.
• Continuously motivate, empower, support and encourage staff to raise employee engagement.
• Have awareness of any significant staffing matters and act accordingly.
• Exemplify TAG's reputation for high-quality service levels and always represent TAG with full professionalism
• Demonstrate a conscientious and constructive attitude and lead by example.
• Remain comprehensively knowledgeable and an expert in the Travel and Events industries.
• Liaise with all TAG offices and personnel for intercompany business activities.
• Perform other duties as may be assigned.

Qualifications

• Education to Degree level or higher in related field
• In lieu of education – equivalent combination of education and directly related experience
• Comprehensive working experience of a Travel Management Company (Entertainment, Corporate and Events industry advantageous)
• Solid and extensive knowledge on the APAC region
• Proven record of successfully managing multiple senior leaders in a fast-paced environment
• Management of divisional and regional P&L accounts, budgets and overheads
• Demonstrated success at positively influencing and improving business operations

Experience TAG Perks

• Hybrid Working

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to HRAPAC@tag-group.com.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Management, Business Development, and Project Management
• Industries Travel Arrangements

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