Customer Contact Centre Support Officer

2 weeks ago

Brisbane, Queensland, Australia Indigenous Business Australia Full time

Join to apply for the Customer Contact Centre Support Officer role at Indigenous Business Australia.

Get AI-powered advice on this job and more exclusive features.

Indigenous Business Australia provided pay range

This range is provided by Indigenous Business Australia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$92,817.00/yr - A$98,420.00/yr

Employment type: Full-time Ongoing

Location: Perth, Sydney or Brisbane

Want to work with an organisation that drives financial inclusion and economic empowerment with Aboriginal and Torres Strait Islander people? Well, we've got just the job for you...

Indigenous Business Australia (IBA), partners and invests with Aboriginal and Torres Strait Islander people who want to own their future. We go further than provide money; we invest in people, places and ideas that are ready. We help make them real. We're deeply invested in the financial success and economic independence of Indigenous Australians. It's why we exist.

We provide a range of services for Indigenous Australians to create wealth and accumulate assets, take up investment opportunities, create business enterprises that provide additional employment opportunities, and to purchase homes. We achieve these outcomes by applying a commercial focus, and by building mutually respectful and productive partnerships with Indigenous Australians, government, non-government and private sector organisations.

Our staff are invested, informed, responsive, respectful and connected.

Want to know more? Read about the stories that make up IBA here.

About the role

We are looking for a Support Officer to be part of our Business Customer Contact Centre within the Business Solutions Service & Support Team. This team is the first point of contact for customers seeking business support and services. The role involves delivering high-quality customer service by responding to web and call enquiries, providing accurate information, and guiding individuals and businesses through IBAs range of services and programs supporting IBAs commitment to empowering Aboriginal and Torres Strait Islander people to achieve economic independence and financial wellbeing.

What you'll bring to the team

  • Excellent verbal and written communication skills
  • Exceptional customer service skills
  • High attention to detail
  • Ability to multi-task and manage time effectively
  • High level of empathy, professionalism, and resilience

What you will get in return

  • A values-based organisation that drives financial inclusion and economic empowerment with Aboriginal and Torres Strait Islander people.
  • 15.4% employer contribution to superannuation.
  • Access to Salary Packaging due to not-for-profit status.
  • 4 weeks annual leave, with options for half pay leave and purchased leave.
  • Christmas close-down period without leave deduction.
  • 18 days personal/carers leave.

Cultural Capability

  • Awareness and understanding of Aboriginal and/or Torres Strait Islander societies and culture.
  • Ability to liaise and communicate sensitively and effectively with Aboriginal and Torres Strait Islander staff.

Want to know more about IBA? Visit www.iba.gov.au

Location: Perth, Sydney or Brisbane

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Customer Service and Finance
Industries
  • Telephone Call Centers and Financial Services
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