Lifeguard/Customer Service Officer Lakes Entrance Aquadome

1 week ago

Lakes Entrance, Victoria, Australia East Gippsland Shire Council Full time
Overview

East Gippsland Shire Council invites applications for a casual Lifeguard and Customer Service Officer at the Aquadome. This role combines lifeguarding, reception and customer service tasks across a 7-day roster including mornings, evenings and weekends. This is a casual position with variable hours.

What You'll Take On

As a Lifeguard and Customer Service Officer, you'll supervise all patrons in the pool to ensure a safe and enjoyable environment. You'll be responsible for providing a high level of quality service at reception and over the telephone. You'll also be part of various daily activities involved in the day-to-day customer service operations.

Responsibilities
  • Deliver friendly, helpful customer service and handle conflicts with patrons in a calm and respectful way.
  • Maintain a neat and professional appearance while on duty.
  • Understanding and use of point-of-sale systems with knowledge of club membership processes.
  • Work well as part of a team, follow policies and procedures and support a positive workplace environment.
Qualifications and Licenses
  • Employee Working with Children Check
  • First Aid and CPR
  • Current Pool Lifeguard certificate
  • Please upload these to the documents section when you apply.

Applicants must be at least 16 years old and legally able to work in Australia.

Why You'll Love Working At The Aquadome
  • Fun and supportive working environment.
  • Discounted membership to our recreation facilities
  • Great opportunities for training and professional development
  • Flexible hours (mornings, days, evenings and weekend shifts)
  • Work-life balance close to beaches, mountains, parks and lakes
  • Access to the Employee Assistance Program and Social Club
To Apply
  • A cover letter outlining why you want to be a Lifeguard/Customer Service Officer at the Aquadome and what you would bring to the role.
  • A current resume which includes your personal details, education, qualifications and work experience

Applications close at 11:59pm on 21 September 2025.

Questions? For a confidential discussion about the position or to learn more, please contact Matt Tyter, Aquatic Operations Team Leader or Grace Prior, Customer Experience Team Leader on (03) 5155 3333.

EGSC is committed to being a diverse and inclusive organisation that supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQA+, gender diverse people, religiously, culturally and linguistically diverse people and people of any age.

East Gippsland Shire Council is committed to upholding the Child Safe Standards and has a zero tolerance for child abuse and harm.

Vacancy Description - PD 7080 - Lifeguard Customer Service Officer.pdf (267 kB)


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