Customer Success Manager

4 weeks ago

Manly West, Queensland, Australia Sigma Resourcing Pty Ltd Full time

Customer Success Manager Opportunity at Sigma Resourcing Pty Ltd

We are seeking an experienced Customer Success Manager to join our team and work with some of Australia's top FMCG, liquor, and ecommerce brands. The ideal candidate will have a strong track record of managing enterprise clients and navigating complex stakeholder environments.

Key Responsibilities:
  • Own the post-sales lifecycle for your customer portfolio, ensuring strong adoption, retention, and customer satisfaction.
  • Partner with digital, ecommerce, and brand teams to implement digital shelf programs and drive transformation.
  • Run strategic business reviews with senior stakeholders to demonstrate value, progress, and opportunities.
  • Guide clients through change management processes and position yourself as a trusted advisor.
  • Capture feedback, surface enhancement requests, and collaborate with product, sales, and customer success teams.
  • Support team knowledge-sharing and mentor younger team members when needed.
Requirements:
  • 3+ years' experience in a CSM, Technical Account Manager, or similar post-sales role in a SaaS environment.
  • A track record of managing enterprise clients and navigating complex stakeholder environments.
  • Experience in (or working closely with) the FMCG, liquor, media, or brand/ecommerce side of business.
  • Strong communication and negotiation skills.
  • Ability to manage expectations, deliver on commitments, and adapt to change.
  • Experience with media platforms is a plus.
  • Team player who's happy to collaborate with peers in Customer Success, Sales, and Tech.

This is an excellent opportunity for someone looking to take their career to the next level and work with leading brands in the industry.

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