Customer Experience Lead
2 weeks ago
Job No: ZZ1615 Location: Noosaville Library and Cooroy Library
Noosa Council is committed to our valued employees, and we celebrate diversity, health and well-being, work life balance and career progression. Come and join our supportive and progressive team as we deliver on our vision:
"Noosa Shire – different by nature"
The Opportunity
Noosa Council is seeking a dynamic, forward-thinking Customer Experience Lead – Libraries to champion innovation, digital transformation, and exceptional service across our branch and mobile library services. This is a rare opportunity to join Noosa's dedicated library team.
In this full-time, permanent role, you will:
Oversee daily operations at one of our vibrant library branches
Drive customer experience and digital service initiatives
Inspire a culture of creativity, collaboration, and community connection
Lead a customer focussed team of library specialists
Experience with managerial processes and an understanding of a Local Government (or similar) environment would be advantageous.
The successful applicant will enjoy a stimulating role within a passionate and supportive team.
Position Status: Permanent Full Time
Department: Community Services
Branch: Arts and Culture
Advertised: Internal and External
Position Remuneration: Level 6.1 ($98,037 Base annual salary) / ($111,279 Total remuneration package which is based on a permanent full-time employee and inclusive of 12% employer superannuation and 17.5% leave loading).
About You
This is the perfect position for you if you excel in a leadership role that blends strategic, future-focussed thinking with hands-on delivery.
It is ideal for those with senior-level experience in public libraries (or similar), relevant tertiary qualifications and a passion for delivering innovative, community-focused services.
If you love empowering teams and shaping innovative and inclusive library experiences – we'd love to hear from you Your leadership will help shape the next chapter of Noosa Libraries.
Further Questions
Please contact Tracey King, Libraries Coordinator on (07) 5329 6516 for any further information regarding the position.
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