Salesforce Administrator

4 weeks ago


Sydney, New South Wales, Australia Cloud Consulting Inc. Full time

We are looking for a talented Salesforce Administrator to work with our clients. As a Salesforce admin you should have extensive working experience with Salesforce CRM platforms.

Responsibilities:
  1. Serve as primary system administrator for the Salesforce org
  2. Handle all basic administrative functions, including user account maintenance, reports and dashboards, workflows, and other routine tasks
  3. Complete regular internal system audits and prepare for upgrades.
  4. Manage Salesforce data feeds and other integrations.
  5. Coordinate the evaluation, scope, and completion of new development requests
  6. Assist in the training of new users and help grow the Salesforce skill set across the organization.
  7. Effectively act as the liaison between users, vendors, and application development teams
  8. Work independently with members of the user community to define and document development requirements.
  9. Lead the administration of our Salesforce instance for all Sales and Support
  10. Assist with developing training for Salesforce End Users.
  11. Design scalable and efficient solutions
  12. Work with stakeholders to ensure applications meet client needs
  13. Obtain business requirements related to any Salesforce Projects
  14. Assist with dashboards and report development.
  15. Manage and coordinate the testing process, create test cases, and establish protocols and appropriate environments.
  16. Partner with Salesforce Administrator with User setup, profiles, and roles hierarchy to ensure accuracy of data.
  17. Technical support as needed.
  18. Cross function role to assist with Salesforce Administration and review of Dev code to assist with Change Set deployment into production release from Dev Sandbox.
  19. Ensure all approvals received prior to deployment and align with all audit requirements.
Qualifications Required:
  1. Excellent project management skills and a positive attitude
  2. Ability to meet deadlines, handle and prioritize simultaneous requests
  3. Demonstrate exceptional verbal and written communication skills
  4. Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, analyze high-level information into details and distinguish user requests from the underlying true business needs.
  5. Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes.
Experience Required:
  1. Salesforce Admin (ADM201 and ADM211) certified
  2. Proven ability to design and implement new processes and facilitate user adoption
  3. Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
  4. Strong understanding of Salesforce best practices and functionality
  5. Strong data management abilities
  6. A documented history of successfully driving projects to completion
  7. A demonstrated ability to understand and articulate complex requirements
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