Ramp Services Agent

Jet Aviation Cairns FBO - Casual Ramp Services Agent

Are you passionate about aviation and delivering world-class service? We are looking for a motivated, hands-on individual to join our dynamic team at our Fixed Base Operations (FBO) facility in Cairns as a Ramp Services Agent on a casual basis. If you thrive in a fast-paced environment, enjoy working airside, and have a strong safety mindset, this could be your perfect next step.

As a Ramp Services Agent, you will play a key role in ensuring the safe, efficient, and seamless turnaround of aircraft at our facility. Your focus will be on maintaining a high level of service and safety while supporting the day-to-day operations across the ramp, hangar, and customer-facing areas.

You\'ll assist with the marshalling and handling of aircraft, refuelling, lounge cleanliness, and support our clients, passengers and crew, ensuring an exceptional experience every time.

Responsibilities

• Marshal, chock, and tow aircraft using approved equipment.
• Assist with refuelling and aircraft toilet servicing.
• Maintain ramp and hangar cleanliness, including removal of FOD.
• Support hangar management and record aircraft movements.
• Conduct adverse weather mitigation procedures.
• Monitor lounge and FBO area cleanliness, ensuring a premium standard.
• Provide outstanding service to VIP passengers and flight crews.
• Answer telephones promptly and professionally.
• Identify opportunities to upsell additional FBO and Jet Aviation services.

Safety, Compliance & Procedures

• Comply with all Jet Aviation WHS, Aviation Safety and Environmental policies.
• Follow all procedures for airside access and airport security.
• Ensure use of PPE and safety cones/barriers as required.
• Store GSE equipment correctly and ensure tarmac safety protocols are followed.
• Participate in safety initiatives, emergency response training, and complete all required training modules.

What will Help you Succeed

• Proven experience in customer service roles.
• Proficient in Microsoft Office applications (Outlook, Word, Excel).
• Excellent time management and prioritisation skills.
• High attention to detail and the ability to work under pressure.
• Flexible availability, including weekends and various shifts.
• Physically capable and comfortable working outdoors in varying weather conditions.
• Prior experience in aviation, airport operations or FBO environments is an advantage
• Strong interpersonal and communication skills.
• Ability to handle critical deadlines and multitask effectively.
• A team player with a proactive, "can-do" attitude.
• A strong focus on safety and customer service excellence.
• Alignment with Jet Aviation's core values: Trust, Honesty, Alignment, and Transparency.

Why Jet Aviation?

• Career Growth Opportunities - Build a future in corporate aviation, aircraft maintenance, logistics, or global operations. Many of our team members have grown into senior roles both locally and internationally.
• Be Part of a Global Network - Jet Aviation is a globally respected brand with FBOs in key cities around the world, offering incredible exposure and learning.
• Professional Development - Gain cross-functional experience in operations, logistics, customer service, and safety - foundational skills for a successful aviation career.
• Prestigious Clientele - Work closely with high-profile clients, private jet owners, and international crew, elevating your professional communication and service delivery skills.
• Make an Impact in Aviation - Help ensure smooth transitions for private and corporate aircraft movements and contribute directly to safe and seamless operations.

How to Apply?

Your application must consist of the following:

• Acknowledgement that you have a current legal right to work in Australia;
• A cover letter (1-2 pages max) outlining how you meet the requirements of this role; and
• A copy of your updated resume.

Pre-employment Requirements

Selected applicants may be expected to successfully complete:

• Pre-employment medical and drug/alcohol testing
• National police and criminal history checks
• Right to work in Australia verification
• Functional/practical assessment
• Computer, literacy, and numeracy assessments
• Qualification/license checks (if applicable)
• Working with Children (Blue Card) verification

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