Senior Account Manager, Transfer Agency

Senior Account Manager, Transfer Agency – Location: Melbourne. Role: Full-Time.

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business reaches globally, services locally and provides cross-jurisdictional services. With our clients at the heart of everything we do, our team has delivered strong growth and transformation across 112 offices worldwide. We are committed to empowering our people to be at the top of their game while turning big ideas into industry-changing realities.

For our business, for clients, and for you.

• Ensure team meets all Regulatory and Client reporting deadlines
• Understand distribution tax information and quality check distribution summaries
• Assist with setting up new funds using a standard template and procedure
• Ensure the high standard of quality assurance on all applications, redemptions, switches and transfers from the offshore team is adhered to
• Quality check and distribute periodic, quarterly, distribution and exit statements to investors and clients within SLAs
• Reviewing, clearing and signing off bank reconciliations
• Review pending and settled reports and distribute to clients
• Manage the compliance requirements for clients, including reviewing incident reports and implementing remediation with internal and external compliance stakeholders
• Ensure Calastone transactions including daily reconciliations and issue resolution are completed by the team
• Understand and review Fee Rebates schedules
• Understand and review monthly, quarterly, and annual distributions
• Oversee all training requirements for the team and ensure procedures are clearly documented
• Assist the Team Leader on Transfer Agency projects
• Prepare management reporting and attend client meetings with the CRM if required
• Assist with client relationships and ensure the quality of services meets client expectations
• Work closely with key internal stakeholders on client management and delivery
• Ensure client escalations are managed and resolved in a timely manner
• Other ad hoc duties as required

• Minimum 2 years fund services experience
• Minimum 2 years' experience in various systems; including HiTrust, Paxus, Pega and Chorus
• Finance Degree
• Commercial experience in working with clients in a delivery service model
• Exposure to offshoring models would be highly advantageous

• A genuinely unique opportunity to be part of an expanding large global business
• Competitive remuneration commensurate with skills and experience
• Training and development opportunities
• Salary range of AUD 85,000 - 100,000

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependants, physical or mental disability. Hiring decisions are based on skills, qualifications and experience.

We measure our success as a business not only by delivering great products and services but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please https://www.apexgroup.com/corporate-social-responsibility/

Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated confidentially. Such personal data may be accessed by Apex stakeholders within or outside the country for consideration of the job application. This constitutes consent for Apex to use the personal data for recruitment purposes.

Disclaimer: Unsolicited CVs sent to Apex by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and will engage directly with exclusive recruitment partners where agency assistance is required.