Social Media Manager

3 Phase Marketing is on the lookout for a hands-on and creative Social Media Manager to take full ownership of organic social content across a high volume of client pages.

In this full-time role, you'll be the sole manager of 25+ client social media accounts—writing copy, designing posts in Canva, scheduling content, and managing community engagement across Facebook and Instagram. You'll also communicate directly with clients to request content, share updates, get approvals, and proactively improve their organic presence.

You'll need to be a confident communicator, a self-starter, and someone who loves the challenge of running multiple brand voices at once. There's no team behind you for this role—you are the social team—so you'll need to be organised, fast, and full of ideas.

The reality is, we spend most of our lives at work, so it helps if it's a rewarding, inspiring place to be. At 3PM, we've gone out of our way to create an environment where the whole team is truly valued - where coming to work is something we get excited about. Think loving your job is weird? You'll fit right in here

Agency-land has gained a negative reputation over the years. But we're not like the others. We've always had a strict no d%ckhead policy and that's not about to change.

We've got positive vibes coming out of our earholes.

• Our workplace culture is known for being bloody good [just to prove it, we won Drum's Great Place to Work Award].
• We host fun monthly events for the whole 3PM family.
• We were recognised by The Australian Financial Review as one of the innovative companies in 2021
• We Won Agency of the year 2025 Titan Awards

We're overflowing with positive energy Our workplace culture is known for being fantastic (just to prove it, we won Drum's Great Place to Work Award). We host fun monthly events for the whole 3PM family. We were recognised by The Australian Financial Review as one of the most innovative companies in 2021.

When you treat yourself to a career at 3PM, you'll get:

• A permanent working from home arrangement.
• The chance to be part of an innovative company that continues to grow and expand.
• Mentorship from an inspiring leadership team.

Enough about how amazing it is to work here, what do we actually DO? Well, we're a multi-disciplinary digital agency with a reputation for delivering outstanding results for our clients. We push the Australian economy forward by helping businesses reach [and surpass] their goals through cleverly crafted digital marketing strategies.

Main duties and responsibilities:

Social Media Management:

• Own and manage a portfolio of 25+ client social media pages independently
• Create all social media content yourself (copywriting, image design via Canva, and basic animation where needed)
• Plan and schedule organic content calendars across Facebook and Instagram
• Manage community engagement—respond to comments, DMs, reviews, and escalate when needed
• Track performance metrics and make monthly recommendations for improvements
• Research and stay across emerging platform trends and opportunities for clients

Client Communication & Relationship Management:

• Be the key point of contact for all your clients' social media queries and needs
• Proactively reach out to clients for content ideas, feedback, and approvals
• Present monthly plans and post calendars for client sign-off
• Offer strategic recommendations for improving organic engagement and brand presence
• Manage all client interactions with clarity, confidence, and consistency

About the role

3 Phase Marketing is on the lookout for a hands-on and creative Social Media Manager to take full ownership of organic social content across a high volume of client pages.

In this full-time role, you'll be the sole manager of 25+ client social media accounts—writing copy, designing posts in Canva, scheduling content, and managing community engagement across Facebook and Instagram. You'll also communicate directly with clients to request content, share updates, get approvals, and proactively improve their organic presence.

You'll need to be a confident communicator, a self-starter, and someone who loves the challenge of running multiple brand voices at once. There's no team behind you for this role—you are the social team—so you'll need to be organised, fast, and full of ideas.

The reality is, we spend most of our lives at work, so it helps if it's a rewarding, inspiring place to be. At 3PM, we've gone out of our way to create an environment where the whole team is truly valued - where coming to work is something we get excited about. Think loving your job is weird? You'll fit right in here

Agency-land has gained a negative reputation over the years. But we're not like the others. We've always had a strict no d%ckhead policy and that's not about to change.

We've got positive vibes coming out of our earholes.

• Our workplace culture is known for being bloody good [just to prove it, we won Drum's Great Place to Work Award].
• We host fun monthly events for the whole 3PM family.
• We were recognised by The Australian Financial Review as one of the innovative companies in 2021
• We Won Agency of the year 2025 Titan Awards

We're overflowing with positive energy Our workplace culture is known for being fantastic (just to prove it, we won Drum's Great Place to Work Award). We host fun monthly events for the whole 3PM family. We were recognised by The Australian Financial Review as one of the most innovative companies in 2021.

When you treat yourself to a career at 3PM, you'll get:

• A permanent working from home arrangement.
• The chance to be part of an innovative company that continues to grow and expand.
• Mentorship from an inspiring leadership team.

Enough about how amazing it is to work here, what do we actually DO? Well, we're a multi-disciplinary digital agency with a reputation for delivering outstanding results for our clients. We push the Australian economy forward by helping businesses reach [and surpass] their goals through cleverly crafted digital marketing strategies.

Main duties and responsibilities:

Social Media Management:

• Own and manage a portfolio of 25+ client social media pages independently
• Create all social media content yourself (copywriting, image design via Canva, and basic animation where needed)
• Plan and schedule organic content calendars across Facebook and Instagram
• Manage community engagement—respond to comments, DMs, reviews, and escalate when needed
• Track performance metrics and make monthly recommendations for improvements
• Research and stay across emerging platform trends and opportunities for clients

Client Communication & Relationship Management:

• Be the key point of contact for all your clients' social media queries and needs
• Proactively reach out to clients for content ideas, feedback, and approvals
• Present monthly plans and post calendars for client sign-off
• Offer strategic recommendations for improving organic engagement and brand presence
• Manage all client interactions with clarity, confidence, and consistency

Skills & Attributes

• Confident managing 25+ client pages independently from copy to design to scheduling
• Strong experience with Facebook and Instagram business tools, including community management
• Great copywriting skills with the ability to adapt tone across industries
• Proficient in Canva with a sharp eye for design
• Organised, process-driven, and able to manage competing priorities
• Clear, proactive communicator—comfortable dealing directly with clients
• Results-focused with a basic understanding of social metrics
• Takes ownership and pride in delivering high-quality work
• Passionate about helping clients grow through great content

You will be supported by a team of highly motivated and positive individuals.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionMarketing and Sales
• IndustriesAdvertising Services

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