People Services Manager

3 weeks ago

Melbourne, Victoria, Australia REA Group Full time

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Join a highly collaborative and commercially minded People & Culture team
Play an important role in shaping and personalising employee experience
12-month fixed term contract
- Join a highly collaborative and commercially minded People & Culture team
- Play an important role in shaping and personalising employee experience
- 12-month fixed term contract
We're REA

With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we're proud to have been named in Australia's "Top 5" Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

Within the People and Culture Group, the People Services team provides a wide range of support across the employee lifecycle for all REA employees; from generating a new hire's employment agreement, to responding to queries and providing first and second level case management support throughout the employment journey, to ensuring a smooth departure when an employee's time at REA comes to an end.

Working Closely With REA's People Systems & Insights Team, The People Services Team Provides Timely And Accurate Maintenance Of REA's People Data In Workday, Our Central HRIS, To Administer Changes To Employment Information For All Of Our People. As The First Point Of Contact For All People Queries, The People Services Team Also Provides Support Through a Service Design Model That Enables, Empowers, And Facilitates
- employee self-service for tier 1 queries
- accurate, timely and efficient people services and advisory support for tier 2 queries
- appropriate and timely escalation for tier 3 queries
What The Role Is All About

As the leader of the People Services team, the People Services Manager has an opportunity to make a difference right across the employee life-cycle; from streamlining the team's systems, processes and ways of working, to making sure that services, support and advice is delivered quickly, accurately and effectively, all while supporting key operational activities. This role is a vital cog in the People and Culture team and makes a significant contribution in the following ways:

People Support and Advisory Services
- Oversee tier 1 and tier 2 support services, ensuring timely resolution of queries and prioritization of caseloads.
- Promote continuous improvement by identifying automation opportunities and enhancing employee self-service.
- Maintain accurate and timely documentation, including employment agreements and employee correspondence.
- Ensure compliance with REA policies and governance for all transactions and requests.
- Provide regular feedback, training, and support to People Services team to enhance service delivery.
Supporting the Employee Lifecycle
- Ensure seamless onboarding for new employees with accurate agreements and timely completion of tasks.
- Facilitate offboarding processes for employees, ensuring clear communication with Payroll and a smooth departure experience.
- Support REA's systems and cyclical programs for effective people processes.
Immigration and Mobility
- Manage visa queries and ensure legal work rights for all employees.
- Collaborate with partners to maintain compliance in employee mobility requests, addressing associated risks.
Systems and Reporting
- Oversee administration of various HR systems and ensure data integrity through regular audits.
- Educate employees on self-service practices in Workday and provide necessary guides.
- Respond to ad hoc data requests for informed decision-making while ensuring responsible data handling.
Team Leadership
- Develop People Services team capabilities to respond to queries effectively and timely.
- Assist team members in identifying career aspirations and creating career development plans.
Who We're Looking For
- Experience within an operational HR environment, preferably in a leadership role
- Highly developed generalist HR knowledge and capability; confident with policy, employment rights and legislation, industry best practice and recommendations
- Great stakeholder engagement and relationship building skills, with the ability to build trust, communicate effectively, and manage expectations
- Previous experience working in a customer-facing / services environment
- An analytical mindset, with capability in problem-solving and identifying opportunities for improvement
- The ability to manage competing deadlines and adapt to changing needs, ensuring that the right work is prioritised
The REA Experience

The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow.

Some Of Our Perks & Benefits Include
- A hybrid and flexible approach to working
- Flexible leave options including, birthday leave and purchase additional leave
- Flexible parental leave offering for primary and secondary carers
- Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Cafe donates 100% of revenue to charity
- Hackdays so you can bring your big ideas to life
Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Seniority level
- Seniority levelMid-Senior level
Employment type
- Employment typeFull-time
Job function
- Job functionOther
- IndustriesTechnology, Information and Media

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