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Director, Channels Plus

1 month ago

Sydney, New South Wales, Australia SiteMinder Full time

At SiteMinder, we believe individual contributions drive our success. We hire and encourage diverse teams that respect a variety of voices, identities, backgrounds, experiences, and perspectives. Our inclusive culture enables employees to bring unique selves to work and be proud.

What We Do

We love technology but know hoteliers want things simple. Since 2006, we've innovated our world-leading hotel commerce platform to help accommodation owners find and book guests online – quickly and simply.

We've helped boutique hotels, big chains, igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and more.

Today, we're the world's leading open hotel commerce platform, supporting 47,000 hotels in 150 countries – with over 125 million reservations processed by SiteMinder's technology every year.

About the Director, Channels Plus Role

Channels Plus is a new line of business at SiteMinder and one of the three core pillars of our Smart Platform strategy. It provides a frictionless way for properties to connect to multiple online distribution partners in a transaction-based pricing model. It launched in 2024 and is scaling towards aggressive growth targets.

The Director, Channels Plus will join the Strategic Operations Team and Senior Leadership Team to drive this growth business, setting overall strategy and working cross-functionally within SiteMinder to achieve commercial outcomes.

This role requires an individual who is analytical, persuasive, and driven, capable of operating at a strategic and tactical level. They must be a leader with exceptional influencing skills who can engage and coordinate cross-functional resources and drive commercial outcomes aligned to strategy.

Responsibilities
  • Own the overall business prioritisation and P&L for the new and growing Channels Plus business at SiteMinder.
  • Drive the strategy & execution across relevant senior functional leaders, including Sales & Marketing, Customer Onboarding, Success & Support, Product & Technology.
  • Operationally lead the commercial side of the program, including working with the Partnerships team on contracting new distribution partners, Finance on modelling and forecasting future growth, identifying and securing new commercial partnerships, and managing key external relationships.
  • Understand key levers and build an optimisation function to develop ability to drive yield on partner channels.
  • Identify future expansion opportunities, build business cases and executive buy-in.
  • Single point of contact for commercial escalations for Channels Plus product as well as day to day oversight of business operations.
  • Continue to develop the program operational cadences, reporting, and regularly update the Executive Leadership team and SiteMinder Board on commercial and operational progress.
Requirements
  • Extensive experience in management consulting, start-ups, business management, product management, or revenue generation. Experience in hospitality and/or hotel distribution will be highly regarded.
  • Proven ability to collaborate with a diverse, cross-functional stakeholder group and influence commercial outcomes at all levels, utilising an open and effective communication style.
  • Pragmatic, can-do approach to solving problems – comfortable working with unfamiliar concepts, identifying levers that can move the outcome, and working cross-functionally to develop and implement solutions.
  • Strong analytical and communication skills – comfortable both interrogating datasets for insights, as well as communicating these effectively to senior leadership.
  • Excel in a fast-paced, high-growth environment; exceptionally comfortable with ambiguity and decision-making in the absence of perfect information, and comfortable communicating with executives on a high-profile program.
  • Ability to negotiate and work effectively with external partners to develop and drive joint initiatives to support the shared goals of our hotels, partners, and SiteMinder.
    • Experience in hotel distribution, pricing, marketplace analysis/optimisation, and/or conversion optimisation on OTAs will be particularly well regarded.
    • Demonstrate a hands-on approach to problem-solving and task execution.
    • Basic SQL experience is a plus.
    Perks & Benefits

- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement