Principal Intelligence Analyst

Join to apply for the Principal Intelligence Analyst role at NSW Department of Customer Service

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Join to apply for the Principal Intelligence Analyst role at NSW Department of Customer Service

NSW Department of Customer Service provided pay range

This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$125,693.00/yr - A$138,510.00/yr

Principal Intelligence Analyst - Regulatory Intelligence, Data Management and Reporting team

Grade: Clerk Grade 9/10
Salary range: $125,693 - $138,510 + superannuation and leave loading
Duration: 1 x Temp up to 10 months, Full-time
Location: Hybrid opportunity based in Parramatta, in-office requirement 2-3 days a week.

About the team

The intelligence unit is a highly motivated and specialist team that produces complex and sensitive intelligence products to identify high risk regulatory and criminal activities. As part of NSW Fair Trading, we support investigations, prosecutions, and proactive operations to ensure that the NSW public, businesses and communities are protected.

About the Role

You will be responsible for a small team, as well as regularly undertaking planning, leading, and conducting operational intelligence analyses. This will identify priority activities and support risked based regulation to protect businesses and communities in NSW.

Your day-to-day

• Develop and support complex intelligence and analytics projects using predictive modelling, data interpretation and intelligence-based outcomes.
• Plan and deliver timely, accurate and outcomes-focused intelligence products and analysis to inform tactical, operational, and strategic decision making.
• Lead and mentor a small team while providing feedback to build capability.
• Develop and maintain collegial working partnerships with relevant state, federal and international regulatory/ law enforcement, and intelligence bodies.
• Provide expert advice to senior managers regarding current and emerging state and national issues that impact NSW consumers.

To be successful in this role you will demonstrate:

• High level knowledge of intelligence and information management principles.
• Ability to lead, mentor and manage staff in an operational environment.
• Possess strong written, verbal and interpersonal communication skills.
• Ability to develop and maintain productive working relationships with stakeholders.
• Understanding of critical thinking techniques and operate within legislative requirements.
• Experience working with intelligence tools and systems (e.g. Analyst Notebook, Qlik).
• Relevant tertiary qualifications and/or relevant experience.
• It is a requirement of this role to obtain and hold baseline security clearance. For this purpose you must be an Australian Citizen.
• Satisfactory criminal records check
• Appointment and ongoing assignment may be subject to restrictions and the satisfactory participation in mandatory pre-employment and ongoing probity screening, in accordance with relevant Legislation and/or related policies

What we need from you

Please submit your resume of no more than 5 pages, including a cover letter of no more than 2 pages, sharing your motivation for applying for the position and demonstrating your capability and relevant skills.

Salary Grade 9/10, with the base salary for this role starting at $125,693 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Gabriella Schulzer via Gabriella.Schulzer@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday 12th June 2025 [9.59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Gabriella.Schulzer@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities
Information on adjustments available for the recruitment process

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionAnalyst
• IndustriesGovernment Administration

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