Senior Contract Specialist – Melbourne

Posted Monday 10 February 2025 at 1:00 pm | Expired Monday 3 March 2025 at 12:59 pm

Lead, Innovate, and Make a Difference in Retirement Living

About Levande

Levande is one of Australia's largest retirement living providers, dedicated to creating safe, vibrant, and inclusive communities where residents can truly thrive. With a strong commitment to innovation and customer experience, we are shaping the future of retirement living.

The Opportunity

We are seeking a Senior Contract Specialist with a strong conveyancing or legal background to lead parts of the Contract Services team and manage the legal, financial, and documentation processes for residents entering and leaving Levande villages. Experience in retirement village conveyancing or legal administration is highly desirable, given the unique regulatory and operational requirements of the sector. This role plays a critical part in contract management, process improvement, and stakeholder engagement, ensuring a seamless experience for our residents.

What You'll Do

1. Lead and mentor a team of Contract Specialists (approximately three direct reports), ensuring high-quality contract execution and compliance.
2. Manage legal, financial, and paperwork requirements related to resident transitions in and out of our villages.
3. Utilise DocuSign for digital signing, contract processing and expedited processes.
4. Review and prepare settlements, exit entitlements, and legal documentation, ensuring accuracy and adherence to relevant legislation.
5. Prioritise and delegate tasks effectively to maintain workflow efficiency.
6. Work closely with Village Managers, sales teams, and legal stakeholders to support resident transactions.
7. Perform under pressure in a fast-paced, evolving environment while ensuring exceptional customer outcomes.
8. Drive continuous improvement in Contract Services, identifying efficiencies and risk mitigation strategies.
9. Adapt to changing business needs and regulatory requirements, demonstrating agility and readiness for change.

What You'll Bring

1. A background in conveyancing, law, or legal administration (experience working in a law firm highly desirable).
2. Experience using PEXA and DocuSign for digital contract and settlement processing.
3. Proven people management skills, with experience leading and mentoring a team.
4. Ability to prioritise and delegate tasks effectively while maintaining a high standard of accuracy.
5. Attention to detail and strong analytical skills to manage complex contract and financial processes.
6. Specific experience in retirement village conveyancing or legal administration is highly desirable.
7. Resilience under pressure, with the ability to meet deadlines and handle competing priorities.
8. A customer-centric approach, ensuring a positive experience for residents and their families.
9. A commitment to innovation and continuous improvement in contract management processes.

What's in it for You?

At Levande, we value our people and offer benefits that support your growth and well-being:

1. Flexibility – Achieve work-life harmony.
2. My Day – An annual day off to focus on your well-being and lifestyle.
3. We Shine Savings – Exclusive discounts across industries and top brands.
4. Spirit of Levande Awards & Gala Night – Celebrate achievements in style.
5. Paid Parental Leave – Up to 20 weeks of paid leave to spend with your growing family.
6. Grandparents Leave – Special leave for cherishing time with your grandchildren.
7. Employee Assistance Program (EAP) – Confidential support for you and your family.
8. Continuing Education Assistance – Paid study leave to support your professional growth.
9. Go1 Learning Library – Access to over 100,000 on-demand learning resources.
10. We Shine Recognition – Acknowledge and celebrate contributions through peer and manager recognition programs.
11. We Connect Referral Program – Love where you work? Refer a friend and earn rewards.

Be Part of Something Meaningful

If you have a background in conveyancing, law, or contract management, and thrive in a fast-paced, people-focused environment, we'd love to hear from you

Apply now and be part of Levande's mission to create vibrant retirement communities.