Centre Manager

7 days ago

Gold Coast, Queensland, Australia AMA Group Ltd Full time
Overview

AMA Group is the leader in collision repair with the largest network of facilities across Australia and New Zealand, supported by Australia's leading distributor of vehicle parts and accessories. Our team provides repairs for light to high-severity collisions on vehicles ranging from small private cars to commercial trucks and buses. AMA Group employs around 3,500 people across approximately 150 locations, delivering outstanding customer service and returning over 300,000 people and businesses to the road each year. Capital SMART spans over 50 repair centres across Australia and New Zealand and is an industry leader in customer satisfaction and innovation. ACM Parts is Australia's largest provider of alternative and specialty parts to the automotive repair industry, offering a range of reclaimed, genuine, and aftermarket parts to support repairs.

The Opportunity We have an exciting opportunity for a Centre Manager at either AMA Group Solutions or Capital S.M.A.R.T Repairs. This is a full-time position.

Reporting to the State Operations Manager, you will own the centre by providing leadership and motivation to your team while influencing the day-to-day operations of the site. This permanent full-time role offers opportunities for growth, stability, and security as part of the AMA Group.

Role responsibilities
  • Production Workshop Management: oversee workshop production to ensure targets are achieved and vehicles are repaired to their pre-accident condition in accordance with AMA and Work Provider quality expectations.
  • Quality, Quotes, Parts and Vehicle Management: ensure comprehensive and accurate quotes, QA inspections, and repairs to the pre-accident condition.
  • Customer Service and Stakeholder Management: provide exceptional customer service to all clients and work providers through prompt, professional, and friendly interactions.
  • Profit and Loss, Reporting and Administration: ensure site profitability. Prepare and review P&Ls, Budgets, Job costings, KPIs, and Management Reports using available tools to understand site performance.
  • Leadership and People Management: oversee staffing on site and ensure appropriate staffing levels and processes, proactively building and maintaining positive work provider relationships.
  • Work Health and Safety (WHS): maintain the WHS management system, ensure adherence to WHS policies and procedures, and promptly report and action safety incidences/near misses.
Benefits
  • Reward & recognition
  • Career development and training
  • Referral bonus for recommending a friend to work with us
  • Discounts on parts and tools
  • Uniforms
  • 24/7 professional counselling for team members and their immediate families

We champion our team, focusing on individual strengths and valuing differences to bring out the best in people and help them build fulfilling careers. AMA Group is an equal opportunity employer and we are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you're part of our team, you're going places – APPLY NOW.


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