Business Operations Coordinator

2 weeks ago

Brisbane, Queensland, Australia ARKANCE ANZ Full time
About the Role

We are looking for a detail-orientated and organised professional to join our team as a Business Operations Coordinator.

The successful candidate will possess a Diploma or Bachelor's Degree in business, administration, or a related field, with 2+ years of experience in Sales Operations, quoting, or customer service roles.

  • Prepare and issue accurate quotes for software, ensuring alignment with pricing policies and customer requirements.
  • Collaborate with the Sales team to understand customer needs and provide tailored options and quotes.
  • Monitor the Renewal pipeline and generate quotes for Sales to discuss with clients.
  • Assist Sales with following up on outstanding quotes to close opportunities.
  • Generate regular reports on quoting activity, conversion rates, and customer trends.
  • Analyse customer accounts to identify patterns and opportunities for growth.
  • Serve as the primary point of contact for small customers (Light Touch), addressing inquiries, and ensuring customer satisfaction and retention.
  • Work with Customer Success to identify opportunities to upsell or cross-sell additional products and services to Light Touch accounts.
  • Assist in the planning process for Marketing Development Funds (MDF) and coordinate marketing activities as part of the Business Plan.
  • Maintain accurate records of quotes, sales activities, and customer interactions in the CRM system.
  • Identify and recommend improvements to quoting processes to enhance efficiency.
About You

We are looking for someone who is:

  • Able to work effectively in a fast-paced environment with multiple priorities and deadlines.
  • Able to communicate clearly and effectively with internal stakeholders, including Sales teams and Customer Success teams.
  • Able to maintain confidentiality when dealing with sensitive information.
  • Able to adapt to changing priorities and requirements.
About Us

ARKANCE ANZ is a global provider of digital technology solutions for the building, manufacturing, and construction industries. We are committed to advancing the way we work together to build a better world.

We offer a range of benefits to our employees, including career progression opportunities, flexible working hours, and a reward gateway offering discounts on everyday essentials.

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