Property & Specialty Claims Consultant

1 week ago

Adelaide, South Australia IAG Full time
Overview

Property & Specialty Claims Consultant at IAG

Join the largest insurance group in Australia and New Zealand. We're here for you. Are you ready?

Your Role

We're looking for Claims Consultants to join our Property Claims team, supporting customers across Australia. As a Claims Consultant, you'll be at the heart of our claims experience—helping customers navigate property loss with empathy, efficiency, and integrity. You'll manage claims end-to-end, from initial contact to resolution, ensuring every interaction builds trust and delivers fair outcomes. You'll collaborate with internal teams and external partners like builders and suppliers to ensure timely repairs and replacements. This is a full-time, permanent role based nationwide, with flexible working options available. We're committed to supporting your success with comprehensive onboarding and ongoing development.

Applications close 1 September.

About You

You're someone who thrives in a fast-paced, customer-focused environment. You bring energy, empathy, and a drive to make things better. You'll succeed in this role if you have:

  • A collaborative mindset and ability to work independently
  • A passion for helping people and delivering quality outcomes
  • Effectively communicate with customers and diffuse conflict situations
  • Strong written and verbal communication skills
  • Experience in a customer service role
  • Strong customer focus including well developed customer service skills
  • Intermediate computer skills – ability to troubleshoot and navigate multiple systems
  • Experience working in insurance would be a bonus
  • Confidence using technology and managing multiple communications channels
About Us

IAG is the largest general insurance group in Australia and New Zealand, underwriting over $13 billion in premiums annually. We're more than insurance—we're a tech hub, a climate change research centre, and a community resilience partner. You'll know our brands—NRMA Insurance, CGU, WFI, AMI, NZI, and State Insurance. Together, we turn our purpose of making your world safer into action.

Why Join Us
  • At IAG, you'll enjoy 13% superannuation as standard
  • Discounts for families and parents hub and support
  • Award-winning recognition system
  • Welcome Back payment after parental leave
  • Accredited Rainbow Tick (NZ) and AWEI Awarded (AU) business
  • Commitment to net zero by 2050
  • Paid emergency services and volunteer leave
  • Access to IAG Academy for ongoing learning

We're proud to support reconciliation for First Nations people and foster a safe, inclusive workplace for all.

Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Insurance

We're ready for you. Apply today.

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