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Business Analyst

4 weeks ago

Brisbane, Queensland, Australia Talent Full time

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Business Analyst - Operational Readiness / Service Transition

  • 6 month contract

About the Role

We are seeking an experienced Business Analyst to support a critical Service Transition project within a government organisation. This role will be instrumental in ensuring successful operational readiness, process design, and transition of new or changed services into steady-state support.

The ideal candidate will bring strong experience in service transition, ITIL frameworks, and BPMN process modelling. You will work closely with cross-functional teams including project managers, service delivery, infrastructure, and operations to ensure services are designed, tested, and handed over to operations in a seamless and sustainable way.

Key Responsibilities

Business Analyst - Operational Readiness / Service Transition

  • 6 month contract
  • $1050 per day inc super (Neg)

About the Role

We are seeking an experienced Business Analyst to support a critical Service Transition project within a government organisation. This role will be instrumental in ensuring successful operational readiness, process design, and transition of new or changed services into steady-state support.

The ideal candidate will bring strong experience in service transition, ITIL frameworks, and BPMN process modelling. You will work closely with cross-functional teams including project managers, service delivery, infrastructure, and operations to ensure services are designed, tested, and handed over to operations in a seamless and sustainable way.

Key Responsibilities

Position-Specific Responsibilities

  • Collaborate with cross-functional teams to assess and document readiness gaps across people, process, and technology.

  • Elicit and document business and operational requirements to support effective BAU capability at go-live.

  • Facilitate workshops to validate SOPs, SLAs, RACI models, escalation procedures, and operational requirements.

  • Contribute to development of operational use cases, service scenarios, and rehearsal testing plans.

  • Analyse and map current and future state operational workflows to support seamless service transition.

  • Develop and validate business readiness checklists, vendor maturity assessments, and operational success criteria.

Data & Insights

  • Define key operational metrics, KPIs, and reporting needs to support post-implementation performance monitoring.

  • Translate RTO/RPO requirements into actionable reporting and tracking for BAU teams.

Change & Operational Support

  • Partner with Change Managers to identify and document operational impacts across business units.

  • Identify training, documentation, and communications required to support service handover and operational continuity.

  • Track and report on readiness activities and their alignment with project milestones and transition gates.

Compliance, Systems & Reporting

  • Conduct stakeholder engagement to understand business needs and priorities related to project delivery.

  • Maintain requirements traceability using standard tools and frameworks.

  • Monitor work package delivery, report on risks/issues, and provide clear documentation outlining outcomes, tools, and processes for successful transition.

Key Skills and Experience

  • Proven experience as a Business Analyst supporting operational readiness, service transition, or large-scale technology implementations.

  • Strong facilitation and stakeholder engagement skills across technical and operational audiences.

  • Demonstrated ability to document business requirements, SOPs, SLAs, and transition artefacts in complex IT environments.

  • Experience mapping workflows and developing use cases for testing and validation.

  • Familiarity with operational metrics, compliance frameworks, and BAU support planning.

  • Comfortable working in agile or hybrid delivery models with strong documentation and reporting skills.

To be considered for this role please click apply now or email david.reynolds@talentinternational.com to organise a time to discuss confidentially.

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeContract
Job function
  • Job functionInformation Technology
  • IndustriesTransportation Programs

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