Continuous Improvement Analyst

4 weeks ago

Brisbane, Queensland, Australia Australian Retirement Trust Full time
Overview

Take hold of a monster opportunity and join our Insurance and Claims team as a Continuous Improvement Analyst. If you're a good fit for this role and live in Brisbane or Melbourne, we'd love you to apply.

Why join us?
  • You\'ll get 14% super as standard, to help your future come alive.
  • Unleash your potential and build a career to be proud of through excellent training and development opportunities.
  • Balance your work between in-person days at our purpose-built hubs and working from home.
  • In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
About The Role

We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a Continuous Improvement Analyst, you'll play a key role in identifying and driving initiatives that enhance the insurance and claims experience for our members. You will work closely with internal stakeholders and external insurers to facilitate the effective delivery of these initiatives, ensuring excellence in member experience.

Day To Day
  • Collaborate with leaders across the Insurance & Claims Business Unit to develop a comprehensive view of end-to-end processes and identify opportunities for improvement.
  • Assist the Senior Continuous Improvement and Planning Analyst with initiatives aligned to the member experience strategy principles.
  • Provide expertise on the prioritisation and delivery of enhancements within the Insurance & Claims Business Unit.
  • Coordinate and communicate the overall impacts and interdependencies of business or portfolio change initiatives to the leadership team.
  • Stay informed about industry best practices and insurance experience.

This role is a permanent opportunity.

About You

It goes without saying you\'ll be a great communicator with top notch interpersonal skills. We\'ll also expect you to pick up problems and come up with quick, creative ways to solve them. It\'s quite likely you tick some of the following boxes too:

  • Experience in the superannuation industry and a strong understanding of business operational processes.
  • Demonstrated inclusive, collaborative, and engaging approach, with the ability to consult, facilitate, negotiate, and influence.
  • Proven ability to plan, prioritise, and manage multiple and competing activities.
  • High level skills in stakeholder management and developing trusted relationships with business clients.
  • Technical knowledge of contemporary business systems environments, including web technologies, client/server technologies, and database environments, is beneficial.
  • Diploma of Superannuation – ASFA and/or RG146 qualifications are highly desirable.
About Us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We\'ve created an environment where you can be yourself and do amazing work. It\'s that simple.

Apply

Apply online now. Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now.

Applications close Sunday, 28-September 2025.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.


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