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Officer, Information Technology

1 month ago

Sydney, New South Wales, Australia OCBC Full time

An opportunity exists for an energetic individual to join the IT team of OCBC Australia.

Reporting to Head -Tech & Ops, your primary responsibility is to assist with the management and support of the Branch's IT infrastructure, ensuring the effective operation of all IT systems and services.

This role involves troubleshooting technical issues, maintaining hardware and software, and providing support to staff and users. The IT Officer will also assist in the implementation of IT projects, including supporting the development and maintenance of software applications to meet user requirements.

Key responsibilities include:

Technical Support:

  • Provide first-line support for IT-related issues, including hardware, software, and network problems.
  • Respond to user inquiries and troubleshoot technical issues in a timely manner.
  • Assist in the setup, configuration, and maintenance of workstations, servers, and peripheral devices.

System Administration:

  • Monitor and maintain the Branch's IT infrastructure, including servers, networks, and databases.
  • Ensure the security and integrity of data through regular backups and updates.
  • Implement and manage security protocols to protect sensitive information.

Software Management:

  • Install, configure, and update software applications as needed.
  • Ensuring anti-virus definitions and security patches are timely updated.

Network Management:

  • Assist in the management of network infrastructure, including routers, switches, and firewalls.
  • Monitor network performance and troubleshoot connectivity issues.

Documentation and Reporting:

  • Maintain accurate documentation of IT processes, procedures, and configurations.
  • Prepare reports on IT performance, incidents, and resolutions for management review.
  • Performing technology risks assessments.

Project Assistance:

  • Support IT projects and initiatives, including system upgrades, migrations, and implementations.
  • Collaborate with team members to achieve project goals and deadlines.

Application Support:

  • Develop, maintain, test, and deploy software applications based on user requirements.
  • Collaborate with stakeholders to gather and analyze requirements for new applications or enhancements to existing systems.

To succeed in this role, you will need to possess:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
  • Proven experience in IT support or a similar role
  • Strong knowledge or computer hardware, software, and networking principles
  • Familiarity with operating systems (Windows 11, Windows Server) and common software applications (Symantec/Veritas Backup Exec, Microsoft Office).
  • Familiarity with programming languages such as MS VB.Net and Structured query language (SQL)
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

You will also need to hold an Australia Permanent Resident Visa to apply for this job.

Market based remuneration will be negotiated with the successful candidate based on qualifications, expertise and experience.

About OCBC

Overseas-Chinese Banking Corporation Limited ('OCBC') is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world's highly-rated banks, with Aa1 by Moody's and AA- by both Fitch and S&P.

OCBC established its presence in Australia as Bank of Singapore (Australia) limited in early 1986 as a subsidiary of OCBC Bank Singapore.

The subsidiary was converted to a full branch of OCBC Bank Singapore in January 1996. OCBC Australia, operating as a foreign ADI, is supervised by the Australian Prudential Regulation Authority ('APRA'). The branch provides wholesale banking business in Australia offering loans, FX, wholesale structured investment products and syndicated facilities to network, Australia and New Zealand corporate customers.

Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesBanking

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