Resource Recovery Support Officer

We're looking for dynamic individuals to be the front-line face of Council's waste services - supporting everything from garbage and recycling collections to green waste, bin repairs, and more. You'll engage daily with customers, coordinate with contractors, and help ensure our community stays clean and sustainable. As part of our team, you'll also operate the Weighbridge and Reuse Shop at our waste facility.

• Undertake administrative duties including the management of account holder information and general record keeping; responding to customer requests; data entry; manage and monitor the Integrated Waste Tracking System; asbestos management paperwork and coordination; purchasing requisitions; preparation of report information for EPA, management and other stakeholders; preparation of reports through the weighbridge software; and provide data and reports to management as required.
  
• Undertake customer service duties associated with the weighbridge and Reuse Shop, when and as required as part of a roster.
  
• Manage and resolve day-to-day service issues, customer feedback, complaints and compliments pertaining to the delivery of waste services, including phone calls and email correspondence, recording correspondence and documentation relevant to these matters in Council's corporate systems.
  
• Proactively engage with Council's Customer Service Team to ensure accurate waste service information is consistently provided to customers.
  
• Support the Gregadoo Waste Management Centre (GWMC) Leadership Team in the provision of general administration activities as required including production of task and services reports, and data entry for reporting.
  
• Assist in the administration and management of contracts relevant to the collection of waste throughout the LGA. e.g. Kerbside collection services (recycling, FOGO and General Waste).
  
• Assist with organisation of freight pickups for cardboard, oil, polystyrene, and monitor daily staff and traffic movements.
  

• Business administration qualifications and/or experience relevant to the role.
  
• Current Class C Driver's Licence.
  
• General Construction Induction Training Card.
  
• Proven experience in service delivery administration with demonstrated ability to organise and prioritise workload, and to meet deadlines while maintaining a high level of accuracy and attention to detail.
  
• Proficiency in the use of Microsoft Office and other relevant software packages.
  

Applications close Thursday, 4 September 2025 at 11.59pm AEDST with interviews to be held in the week commencing Monday, 8 September 2025.

If you are interested in this role and would like more information, please contact Andrea Baldwin, Resource Recovery Facilities Manager on 0437 044 612.

As part of the recruitment process, pre-employment checks will be conducted in line with requirements of the position.

All preferred candidates for this position will be asked to consent to a police check. Please note that people with a criminal record are not discouraged from applying for the position. Each application will be considered on its merit.

For more information and to apply, please visit: https://wagga.pulsesoftware.com/Pulse/jobs

https://wagga.nsw.gov.au/the-council/careers/why-work-in-wagga

Council is an inclusive employer. We strive to reflect the community in which we work, as a result we welcome and encourage applications from skilled people from all walks of life. This includes women, men, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with a disability, veterans, sexually and gender diverse people, people with lived experience and people of all ages.